MOOC ‘Inglés profesional-Professional English’

CURSO: Inglés profesional-Professional English

El curso Inglés Profesional / Professional English obedece a una demanda formativa sin precedentes del inglés real que se usa en situaciones comunicativas del entorno laboral y social en el mundo moderno actual. El horizonte profesional se presenta cada vez más internacional y es, por lo tanto, imprescindible que los miembros de nuestra sociedad puedan interactuar competitivamente en el ámbito de su profesión y proyectarse como hablantes competentes de inglés, lo que sin duda supondrá un factor de progreso cualitativo en su éxito profesional y el de su empresa. Para ello, se ha preparado un curso abierto de nivel intermedio que ofrece una forma eficaz y flexible de practicar, desarrollar y aplicar el entramado de capacidades comunicativas orales y escritas que necesita el profesional de hoy.

Módulo 0: Presentation

WELCOME TO THE OPEN COURSE:

ENGLISH FOR PROFESSIONAL PURPOSES!

English has always been one of the main second languages that people learn due to the great interest of the countries where it is an official language, that is to say, countries such as Ireland (6.5 million inhabitants), Australia (over 22 million), Canada (33.5 million), South Africa in Africa (50 million), the UK (over 60 million), USA (over 300 million) and India in Asia (with a population of 1.200 million people!) However, the interest for the English language has changed in the modern globalised world. The English language is the world’s lingua franca – the language we use to communicate with people from all over the world who do not share our mother tongue – and it is a well-known fact in sociolinguistics that the importance of a language depends primarily on the number of speakers who use it as a second language.

Computing skills and English are probably the first and foremost criteria whether you are applying for a job. Companies welcome those candidates who, apart from having the relevant qualifications and experience, are fluent English speakers. It is important to point out, however, that languages have many spheres or domains: private, personal, social and occupational domains. Different words and structures are used in each case. At a very simple level, we say ‘hi’ to friends, ‘hello’ to acquaintances and ‘good morning’ to your boss at work. This is not an exact science, but just a rough example to illustrate this point. Other examples would be the use of expressions like: “As far as I’m concerned this popcorn is most delightful”, said at the cinema or “Whatcha mate” to your boss when you see him at work first thing in the morning! It is not a question of correctness but appropriateness.

The goal of this course is to learn professional English. In this course, Dr. Martín-Monje, Ms. Patricia Ventura and myself are going to help you learn about the specific English that you need to use in your working place and its related social life.

What exactly is professional English? After all, there are many types of jobs: engineers, business people, secretaries, doctors, etc. True. What this course deals with is the typical communicative situations that are common to most professions in the modern world. What do we do when we are adults? We prepare our resumes or CV, we apply for jobs, we go to job interviews, and if we are lucky, we are hired and we start a new job. Then we are introduced to our new premises, our colleagues, our boss and subordinates, etc. And, once familiarized with everything, we start the fascinating adventure of interacting with manufacturers, distributors, and clients, competing with rivals, making decisions on investment and business expansion, advertising our products/ services, keeping the accountancy of our department/company, going to restaurants for business meals, travelling, meeting new people abroad or at home, holding meetings with them, giving speeches at congresses or public acts, etc.

Many professions share the majority of these communicative goals and at some point in our life we are bound to need to undertake this type of communication internationally, and therefore use English. In all these occasions we not only need to use correct English but basically interact appropriately. In the receptive aspect, we need to be able to understand our interlocutor, not only the primary meaning of his/her words, but also interpret their implications. In the productive aspect, we need to be able to make ourselves understood and also convey our professionalism, honesty, reliability, competence, and all those traits that are valued and highly considered in the professional world.

DESTINATARIES AND LEVEL

This course is aimed at professionals and professionals to be of any type (economy, finances, law, administration, engineering, etc.) who realize the sheer importance of being able to interact in English as part of both their daily working routines and/or their social life. The topics covered in the course are, therefore, rather representative of the type of communicative situations encountered by adults in the modern world. In that sense, the scope of interest of the course goes beyond conventional business English.

The level of the course lies between levels A2 and B1 of the Common European Framework of Reference for Languages: Learning, Teaching, Assessment (Council of Europe, 2001) and, as seen above, several competences are aimed at (grammatical, lexical, phonetic, etc.) and, although the study modality is mainly written and receptive, the course allows for the development of oral capabilities and open production and interaction via the use of the forum.

REQUIREMENTS

There are no previous requirements other than a basic knowledge of general English. Command of the most elementary vocabulary and structures of the English language is assumed and are, therefore, not covered in this course.

STUDY METHODOLOGY: MIXED SYLLABUS AND SPIRAL LEARNING APPROACH

The course is structured around a realistic story of a young professional and all the activities are sequenced accordingly to the level of difficulty… only roughly. The teaching team has deliberately included the odd difficult item to remind you of the fact that English is a real live language and you can go through life communicating in English successfully without understanding everything that is being said/written to you. Another reason is that when you later on get to the corresponding point in the syllabus, you’ll already have the vague familiar notion of having encountered it in a previous context.

Similarly, as you go along the study of the course, you will revisit ‘old’ topics to consolidate learning, often with a slightly more complex perspective. Everything has been thought out by the course designers to try and move away from the artificiality or arbitrariness of strict topic-based language courses, and closer towards a more ‘natural’ approach.

A) CHRONOGRAM

This is an online course which consists of 6 modules, each dealing with a stage in the working life of a young professional. The course is equivalent to 2 credits ECTS (50 study hours). This implies that it has been designed to be undertaken in 12 weeks, 2 per module. The number of study hours depends very much upon your starting level but there are over 20 activities per module so you should be ready to spend between 3 to 5 hours a week studying for this course. This includes not only the actual time spent doing the activities, but also reading the theory, checking up your answers, etc.

It is a well known fact of skill-based studies like foreign languages that it is highly advisable to dedicate short and frequent sessions, rather than just one or two marathonian sessions once in a while. Try, therefore, to allow for short sessions which adapt to your work and personal routine (coffee breaks, short journeys on public transport, etc.).

B) THE DEVELOPMENT OF WRITTEN SKILLS: THE ACTIVITIES

In this course, Peter Read, the protagonist, looks for a job. Then, he applies for it. He gets the job after a face-to-face interview. He tells his family and, therefore starts the new job where he is introduced to his new colleagues and becomes familiarised with the company, starts going to meetings, business meals, etc., etc. Along the way, you’ll learn about Peter Read’s whereabouts, the typical vocabulary used in the professional environment and also the typical structures used in related communicative situations. All the topics covered are related to the story and designed according to increasing formal difficulty.

Each activity is introduced by a short theoretical explanation which you are expected to read before you undertake the practical part. Doing the activity will give you the necessary practise to consolidate your learning. After you have finished it, check your own answers and if you have made more than a couple of mistakes, revise the theory and try again. You are also encouraged to use the forum and share your difficulties with your course mates and, of course, your Curator.

C) THE DEVELOPMENT OF ORAL SKILLS: VIDEO AND AUDIO

Apart from that, you are asked to watch a number of videos and listen to a number of audios. They are real recordings by natives at normal speed which have been adapted to your level only very little so please, do not worry if you cannot understand much. Oral comprehension is one of the hardest communicative language competences. You are encouraged to watch/listen to each prompt at least twice and try to do the activities before you access the script. Check your answers and only if you have mistakes read the script. Once you have read the whole text slowly and understood all the words contained therein, it is highly advisable that you access the oral recording one last time. You then should be able to distinguish all the words and understand where you went wrong the first time.

You are encouraged to use your metacognitive skills and do introspection at all times during your learning process since this practice is of great help, particularly to adult learners. In order to help you, you are offered the possibility to tick the check list at the end of each module after some reflection on the extent to which you have developed each of the skills you were supposed to in the module.

D) THE DEVELOPMENT OF INTERACTIVE SKILLS: THE FORUM

The forum is an absolutely crucial part of the course. Languages are much more than systems: they are, above all, vehicles of interaction. Therefore, in order to learn them we have to ‘rehearse’ your participation in communicative acts with your course mates and your Curator as much as possible. Of course, all communication (be it of content or methodological issues) needs to be in English. Although quantity is never a replacement for quality, you are strongly recommended to make a frequent use of the forum to become agile and used to interacting in English so that you gradually stop relying on the resources of your own mother tongue to construct the messages in English. In order to reach the desired level of fluency and spontaneity, even in faulty production, it is essential that you put all you are learning with the study of the course into practise a.s.a.p.

EVALUATION

The evaluation of this course consists of six multiple-choice tests representative of the contents of the course and the different study activities that have been undertaken. You are requested to do the tests gradually straight after the study of each module. The tests are to be undertaken in ‘exam-like conditions’, i.e., with no access to grammar books, dictionaries, or other materials. In order for this evaluation to be helpful in your learning processing, you can access the correct solutions afterwards, so that you can see by yourself where you made mistakes (if any).

A UNED official Certificate will be soon available to show proof of the realisation of the course and, more importantly, your current level of professional English.

INTRODUCTION TO YOUR TEACHING TEAM

Elena Bárcena has a First Class Honours Degree in English Studies from the Universidad de Deusto and an M.Sc. in Machine Translation and a Ph.D. in Computational Linguistics from UMIST (University of Machester Institute of Science and Technology, Manchester, UK). She has been a postdoctoral researcher in the University of Liège (Belgium) and has also worked in the Universities of the Basque Country, Seville and Granada. She is currently a senior lecturer in the Departamento de Filologías Extranjeras at UNED. For the last fifteen years she has led the ATLAS research group (Artificial intelligence Techniques for Linguistic ApplicationS; http://atlas.uned.es). Her research interests focus on the teaching and analysis of sublanguages for computational purposes.

Elena Martín Monje holds two Honours degrees (one in English Philology from the Universidad Complutense de Madrid, and one in Spanish Philology from the UNED) and a Ph.D. in English Applied Linguistics from UNED. She has been teaching foreign languages for ten years and also has experience as a teacher trainer and a virtual tutor. She is a member of the ATLAS research group. Since she arrived at the Departamento de Filologías Extranjeras at UNED she has been researching on CALL related topics and has published extensively in this field at both national and international levels.

Patricia Ventura holds an Honours Degree in English Studies from the Universidad Complutense de Madrid and a Masters in ICT for Language Teaching and Processing from UNED. She is currently a teacher at CUID (the Centre for Distance Language Learning at UNED) and a member of the ATLAS research group. She is currently doing her Ph.D. thesis on social feedback in the context of on-line and mobile professional English Learning.

ENJOY THE COURSE!

ACKNOWLEDGEMENTS

The teaching team would like to thank the ATLAS research group (in particular Noa Talaván and Pilar Rodríguez Arancón) for help in the preparation of these materials in the context of a previous research project.

Thanks to the staff of King’s College (The British School of Madrid) for their generosity in taking part in these recordings. For more information about King’s and its educational services, please visit its Web site: http://www.kingscollegeschools.org.

All remaining errors are our very own.

Presentation

WELCOME TO THE OPEN COURSE:

ENGLISH FOR PROFESSIONAL PURPOSES!

                                                                                                                      ENJOY THE COURSE!

http://www.youtube.com/watch?feature=player_embedded&v=FpbH8bF0W_w

Módulo 1: Looking for a job is a full-time job! (Buscar trabajo es un trabajo a tiempo completo)

http://www.youtube.com/watch?feature=player_embedded&v=fdVfkrP20SM

Contenidos

Introduction and objectives

This module shows the process of looking for a job in an English-speaking context. The different videos, audio recordings and texts, and the related activities will provide you with structures and vocabulary that will be useful for you when dealing with these circumstances in your professional career.

The objectives of the module are:

To be able to ask and answer questions and produce simple texts about your present professional situation.

To extract information from a job advertisement.

To identify and produce basic key phrases to express greetings and leave-taking in a work environment.

To identify and produce opening and closing expressions for professional letters.

To be able to complete a job application form.

To identify basic facts related to professional aspects.

To produce brief notes describing people and identify personality traits.

To provide information related to academic titles and job acronyms.

Job offers

There’s additional content available on the corresponding tab.

http://www.youtube.com/watch?feature=player_embedded&v=QWkNQxetxrs

Job offers additional content

Are you motivated and ambitious? IBS is the company for you!

We are looking for

Business Development Manager

Duration: 12 months

Location: Chicago, Illinois, USA

POSITION REQUIREMENTS:

Education:

  • • Bachelor’s Degree in Business Administration.
  • • Master’s Degree in Business (MBA) is a plus.

Knowledge and Skills:

  • • 5- 10 years of experience.
  • • Native English speaker and high level of proficiency in Spanish.

Personal Qualities:

  • • A vivacious and outgoing personality.
  • • A diplomatic, confident, and hardworking person.
  • • Ability to solve problems in a quick and efficient manner.

IBS is an Equal Opportunities Employer and welcomes applications from all people.

For further details and an application form, please contact the Human Resources Department:

Contact Information: Jane Thompson

jthompson@ibs.com

IBS Headquarters

10952 E 16th St.

Chicago, Illinois, 60616

Tel: 1 (312) 555 694 3344

Fax: 1 (312) 555 694 4433

Noun modifiers

Let’s remember the order of adjectives and nouns in English. Look at the following examples:

A VIVACIOUS AND OUTGOING PERSONALITY.

A QUICK AND EFFICIENT MANNER.

A DIPLOMATIC, CONFIDENT, AND HARDWORKING PERSON.

HIGH LEVEL OF PROFICIENCY.

What similarities can you see among the previous examples and the following sentences?

BUSINESS DEVELOPMENT MANAGER.

BUSINESS ADMINISTRATION.

APPLICATION FORM.

CONTACT INFORMATION.

POSITION REQUIREMENTS.

JOB OFFER.

You know the answer, right? It is the order: Normally, all noun modifiers (nouns or adjectives) go before the noun they modify.

Now, look at the following examples:

NATIVE ENGLISH SPEAKER.

AN EQUAL OPPORTUNITIES EMPLOYER.

THE HUMAN RESOURCES DEPARTMENT.

Here, modifiers are a little bit more complicated, but the important thing is that they go just before the noun they modify. For example: “Equal” modifies “opportunities” and “equal opportunities” modifies “Employer”.

People and personality traits

Some say that talking about other people is part of human nature.  We often talk about what other people do and we also talk about their personalities.

 

Job interviews I

There’s additional content available on the corresponding tab.

http://www.youtube.com/watch?feature=player_embedded&v=KdyV7Cs8CVk

[Ms. Thompson comes in.]

Ms. Thompson: Hello, Sally.

Sally Cole: Good morning, Ms. Thompson.

Ms. Thompson: Where is the candidate?

Sally Cole: He is here, in the waiting room.

Ms. Thompson: Hi, I’m Ms. Thompson.

Peter Read: Hello, my name is Peter Read.

Ms. Thompson: How do you do?

Peter Read: How do you do?

[At Ms. Thompson’s office.]

Ms. Thompson: So,What do you do, Peter?

Peter Read: I’m a business analyst.

Ms. Thompson: Where are you from?

Peter Read: I’m English. I was born in London.

Ms. Thompson: What is your work experience in business development?

Peter Read: I don’t have experience in that specific field but I am an expert at international business expansion.

Ms. Thompson: That’s interesting! Mr. Read, what can you do for IBS?

Peter Read: Well, mainly, I’m a hardworking person with 10-year experience in international business.

Ms. Thompson: Hmmm…

Affirmative, negative and interrogative sentences

Now you need to fill in the gaps in the sentences with the correct word. Remember to put the verbs in the correct form to make correct sentences (negatives, questions, etc.):

Greetings I

One word most people know in English is Hello.  We use this word as a greeting when we see someone, write a letter or message or answer the phone.

We also use many other words to say hello and to say goodbye.  Some of them are a bit more formal and polite and you normally use them in a situation such as when you do business with someone, if you work with the public, in a restaurant or on the phone.  Others are less formal and used in casual situations with friends and family on a daily basis.

 Here we have a list of expressions we can use for greetings and leave takings. Take a look at the expressions, write down the new ones and then choose the right answer to the following activity. HELLO. / HI. (MORE INFORMAL) / HEY. (VERY INFORMAL)6 AM-12 PM: GOOD MORNING.12 PM-5 PM: GOOD AFTERNOON.

5 PM-10 PM: GOOD EVENING.

10 PM ON (BEFORE GOING TO BED): GOOD NIGHT.

LEAVE TAKINGS:

GOOD-BYE. / BYE-BYE. / BYE. (INFORMAL)

SEE YOU TOMORROW.

SEE YOU SOON.

SEE YOU LATER.

SEE YOU. (MORE INFORMAL)

HAVE A NICE DAY.

HAVE A NICE WEEKEND. (ON FRIDAY)

HAVE A NICE HOLIDAY. (BEFORE GOING ON HOLIDAY)

TAKE CARE. (INFORMAL)

Filling in a form

There’s additional content available on the corresponding tab.

http://www.youtube.com/watch?feature=player_embedded&v=ljzqKn3WRAE

 PERSONAL INFORMATION FORM  1. LastName:                                      Read
2.First Name: Peter 3. MiddleName: Francis
4. Birth Date: March 16,1969 5. Place of Birth: London, UK
6. MailingAddress: 4286 West DivisionSt, Chicago IL 60651
7. Phone No: (708) 556-2199 8. CellPhone: (614) 296-3621
9. Nationality: British
10. Social Security Number: 458-859-6965
11. Marital Status: Single MarriedSeparated _______ Widow ________
12. Father’sName: Peter 13. Father’sOccupation: Clerk
14. Mother’sName: Jane 15. Mother’sOccupation: Accountant
16. Indicatewhetheryouhavethefollowingitemthatmay be neededforthejob: a. Driver’sLicense: Yes No b. PrivateVehicle: Yes No
17. Are youan American citizen? Yes No 
18. For non American citizens: WorkPermit: Yes  No
19. Education: Bachelor’s degree: B.Sc. Business Administration and Post-graduate degree (MBA).
20. WorkExperience: 10 years
21. CurrentEmployment Status: Unemployed
22. SalaryExpectations: $30,000 per year
23. Availability: Immediate
24. DesiredWork Schedule: Full Time ___ Temporary ___ Part time___ Permanent___
25. Languages: ___English (Mother tongue)_French (Basic)____ German

____ Portuguese(Fluent)

_____ Italian

___ Spanish

_____ Others (specify)…………………………..

Personal, academic and other professional titles

As you know, there are different ways of addressing people according to their sex and marital status: Mr (all males), Mrs (married women), Ms. (all women) and Miss (unmarried women).  There are other titles we can use as well which depend on academic level or the job the person carries out.

NOTE: Many people consider that it is discriminatory to distinguish whether a woman is married or not and therefore always refer to them as “Ms.”.

Read and study the following information:

ACADEMIC TITLES:

BACHELOR: BA –Bachelor of Arts / BSc or BS –Bachelor of Science (holds a university degree)

DOCTOR: Dr. PhD. / ScD. (has read a doctoral dissertation)

MASTER: MA / MSc   (holds a Masters degree)

JOBS:

ENTERPRISES:

Chief executive officer: CEO

Executive assistant to President:  Exec ast to pres

Executive Vice President: Exec vice president

Executive Management Director: Exec mgmt director

Chairperson of Committee/Board/Other: Chair ctte/bd/othr

Assistant / Associate Vice President: AVP

President: PRES

Manager: MGR

UNIVERSITIES AND SCHOOLS:

Teacher, Lecturer, Professor (Prof.)

Assistant lecturer/professor (Asst. Prof.)

Dean (head of a faculty or university/college)

 

Taking notes

There’s additional content available on the corresponding tab.

http://www.youtube.com/watch?feature=player_embedded&v=W0kseuqaTsQ

 

Taking notes: Identifying and characterizing people

Read and examine the Human Resource Committee’s handwritten notes about the three final candidates. Then match the candidates with the adjectives that better describe one of their characteristics:

1st final candidate

NAME: Tom Warner

• Canadian nationality

• 48 years old; married, 2 kids

• PR of Spanish branch at CSF Madrid

• BSc in Business Administration & MBA

• 10+ years’ experience in IT

• 4 languages: native English, French Spanish and Chinese

• Personality traits:  friendly, outgoing

• Hobbies: music (he can play guitar), Spanish culture

• He lives nearby (no driver’s license)

• Currently unemployed

2nd final candidate

NAME: Peter Read

• British

• Born in 1969; single, no kids

• International Business Expansion Dept. at Hackett & Hackett

• 10 year work experience

• Foreign languages:  French and Spanish

• Personality: hard worker, tenacious, ambitious

• Hobbies: Travelling, meeting people from other countries

• Driver’s license and car

• Currently unemployed

3rd final candidate

NAME: Alice Young

• New Zealander

• Born in 1960; divorced; 3 kids

• Currently Human Resources Director at Mestern

• 17 year work experience; previously editor of women’s magazine

• no foreign languages

• Personality traits: self-assertive, leader

• Hobbies: sports, mainly golf

• Driver’s license & car

• Available starting Feb. 15th

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

1) Tom Warner

SPORTY

POLYGLOT

HARDWORKING

2) Peter Read

SPORTY

POLYGLOT

HARDWORKING

3) Alice Young

SPORTY

POLYGLOT

HARDWORKING

Peer to Peer Feedback: characterizing people

Explicación de la tarea

Please, read the instructions carefully. Then, record a brief presentation (1-2 min.) in video format, answering what is being asked, and upload it to the online platform. It will get peer to peer feedback (comments and responses from your course mates).

ACTIVITY: As we have seen in the previous activity, the interviewer took a few notes of the three best candidates and she now needs to talk to the human resources committee to select one of them. What are the strong and weak points of each candidate? How would you rate them from first to last?

 

Checklist module 1

All these statements refer to the objectives you should have achieved after completing the activities in this module. If you are not sure about any particular item in the list, you should go back and revise the corresponding activities.

C. CHECKLIST: What have I learnt in this module?

All these statements refer to the objectives you should have achieved after completing the activities in this module. Please, tick the appropriate box. If you answered NO in any box, you should go back and revise the corresponding activities.

 “Can do” statement      Yes No I’m not sure
I can ask and answer questions and produce simple texts about my present professional situation
I can extract information from a basic text (job ad)
I can identify and produce basic key phrases to express greetings and leave-taking (in a work environment)
I can identify and produce opening and closing expressions for letters (in a work environment)
I can identify and produce basic key phrases to introduce myself and others (in a work environment)
I can complete basic forms (job application form)
I can identify basic facts about people (job application form)
I can write brief notes describing people and identify personality traits
I can provide appropriate information related to academic titles and job acronyms

Module 1 Evaluation

Let’s review module 1

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

1. Choose the correct answer to complete the question:

“____ she ____ for a big company?”

Does/work

Do/works

Does/working

2. Choose the right order:

The resources new human department is formed by 20 people.

The new human resources department is formed by 20 people.

The human resources new department is formed by 20 people.

3. Choose an appropriate set of negative characteristics in personality traits:

Flexible, leader, inquisitive

Narrow-minded, selfish, unpunctual

Responsible, efficient, individualist

4. Find a synonym for “a very self-assured person”:

Analytical

Dynamic

Confident

5. Find a synonym for “someone who is nervous and uncomfortable in the company of other people, especially people who he or she does not know”:

Romantic

Shy

Warm-hearted

6. ______ he _______ (have) any experience in this field?:

Do/have

Don’t/have

Does/have

7. ______ you __________ more than three languages?:

Can/speak

Speak/can

Do/can speak

9. Choose the correct negative sentence for “The new employees are from London.”

The new employees do not from London.

The new employees are not from London.

The new employees not from London.

10. Complete with the right verbs: “He always  ________ by plane; he ______ afraid of flying.”

Travel/isn’t

Travels/is

Travels/isn’t

11. When you see your boss for the first time in the morning you typically say:

Good morning.

Hi!

Hello!

12. In an application form, what would be an appropriate answer for the section “desired work schedule”?:

Immediately

Unemployed

Part-time

13. Choose a word to describe what this text is about: “Expert user of Microsoft Office, English native speaker and fluent in Spanish, good at leading people”:

Applications

Resources

Skills

14. Complete the question “__________________ your work home, Mr. Smith?” “I am not usually in favour of taking work home.”

Do you take usually

Do you usually take

Do usually take you

15. Choose the correct abbreviation for someone who is in charge of a committee:

CEO

Chair ctte

Chair bd

16. How do you end a formal letter in a formal way?:

Yours

Your

With love from

17. Who is the polyglot in this group?:

Simon: currently working at a museum, speaks four languages, likes skiing

Sarah: currently unemployed, likes children, native English speaker

Laura: working and studying, native Spanish speaker, studying Chinese, likes reading

18. Identify the order of the elements of this name: “María Pérez”:

Middle name/Last name

First name/Middle name

First name/Last name

19. Choose the right set of words related to “marital status”:

Spanish, Italian, French

Single, widow, divorced

Married, hard worker, lawyer

20. Choose the sentence with the correct punctuation:

I am from Oxford England. What about you

I am from Oxford, England, what about you?

I am from Oxford, England. What about you?

 

Módulo 2: The first day at IBS (El primer día en IBS)

Introduction and objectives

This module shows the daily business routines in an office. The different videos, audio recordings and texts and the related activities will provide you with the knowledge of what may happen  to you on your first day of work in a business company.

The objectives of the module are:

To identify vocabulary and structures related to business.

To write simple formal letters.

To describe the layout of an office and identify items that are normally part of an office environment.

To understand and use a limited range of vocabulary relevant to your professional context.

To ask questions in familiar work contexts.

To identify business categories and professions.

To be able to express obligation in a work context.

To describe daily business routines.

To identify vocabulary and structures related to money and daily money transactions.


 Accepting a job offer

[PLEASE, READ THE LETTER THAT PETER READ HAS WRITTEN TO IBS TO ACCEPT THE POSITION WHICH HAS BEEN OFFERED TO HIM. LOOK UP THE NEW WORDS IN A DICTIONARY]

http://www.youtube.com/watch?feature=player_embedded&v=-V5naT_bALU

Peter Read
4826 West Division St. Chicago, Illinois, 60651 USA

Ms. Jane Thompson Human Resources Department

IBS IBS Headquarters

10952 E 16th St.

Chicago, Illinois, 60616

March 30th, 2008
Dear Ms. Thompson,
I’m writing to you to answer your official job offer letter. I am pleased to accept your invitation to become a Business Development Manager for IBS at the weekly salary of $1000. I am certain that the duties assigned to me will be interesting and challenging. The goals you outline for the position are well-matched to my abilities, and I consider it a privilege to join your team.
I am grateful for the opportunity. I am eager to make a positive contribution to the company and to work with everyone on the IBS team.
Ms. Thompson, thank you for making the interview process enjoyable. I look forward to working with you and the IBS team. I can start working on any date you propose. In the meantime, feel free to call me at 555-123-4567 or e-mail me at pread@gmail.com .
Again, thank you. I am very excited to have the opportunity to become a part of IBS.
Sincerely yours,

Business vocabulary: earning money

There are many different words and expressions that people often use in English in business situations.  Sometimes they are general, standard terms that people use internationally, but often business terminology is different from company to company.  Here we focus on some standard words and expressions that can be useful for business situations. What is one of the most important reasons we work?  Money!  Businesses and workers both find inspiration in money and it is also very important to survive in this world nowadays, as we all know.

Let’s practice some words that are related to money. Choose the words from the lists below that mean the same as salary. There is only one correct answer per list.

Business general vocabulary

Now that you can talk about money, let’s take a look at some different expressions that are related to jobs in general.  These words are related to the previous text, the letter Peter writes to IBS to thank them for his new job, but they are useful for many other situations.  Take a look at them.

Match each word in the first list with the word in the second list that has the closest meaning.

1. Official job offer letter                  a. Objectives

2. Duties                                          b. Skills

3. Salary                                          c. To work for / join

4. Goals                                           d. Letter of acceptance

5. Abilities                                        e. Tasks and responsibilities

6. To become a part                         f.  Remuneration

7. Opportunity                                  g. Chance

Written correspondence: addressing others

One of the skills that are very helpful to have is how to write letters in English.  Peter uses his excellent letter writing skills in his letter to IBS.  Do you write letters very often?  What kind of language do you use?  There are fixed expressions to begin and end letters which people often use, especially when writing a business letter or a formal letter.  Here we cover the different ways to begin and end a letter.

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

Which of these phrases do you use at the beginning of a letter? Which at the end? Select the correct box.

Best regards

BEGINNING

ENDING

Dear Miss

BEGINNING

ENDING

Best wishes

BEGINNING

ENDING

With kind regards

BEGINNING

ENDING

Dear Madam

BEGINNING

ENDING

Regards

BEGINNING

ENDING

Dear Sir or Madam

BEGINNING

ENDING

Sincerely yours

BEGINNING

ENDING

To Whom It May Concern

BEGINNING

ENDING

Yours

BEGINNING

ENDING

Best

BEGINNING

ENDING

The world inside an office

The structure of an office

Look at the picture of the office layout in “The world inside an office” and then try to find or infer the answer to the following questions.

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

1. The number of people working at this office is…

bigger than 10

10 or less

20

more than 20

2. The C.E.O. of the company…

has meetings with his employees in his own office

shares his office with other employees

works in office 1

works in office 2

3. The people working at this office…

have a cafeteria on their floor

have storage space in it

have a kitchen

do not have a receptionist

4. At this office…

you can buy some things like sodas, chips or a coffee

they do not have computers

they do not have a place where the clients can wait

there are no plants

 

Meeting other members of staff I

[MEETING JOHN HOPKINS, AN ASSISTANT DIRECTOR]

There’s additional content available on the attached document. 

Meeting other members of staff I. Additional Content

[MEETING JOHN HOPKINS, AN ASSISTANT DIRECTOR]

JH: Hello, are you Peter Read?

PR: Yes…

JH: My name’s John, John Hopkins. Welcome to IBS! I work in the Overseas Sales Department. I think you’re in this department for now, so I’ll show you around…

PR: Thanks, John. That’s great. I want to get familiar with everything quickly.

JH: I’m happy to hear that. It’s a small department so we’ll finish in two minutes. Fancy a coffee?

PR: Thanks, that’s a great coffee machine. No milk, two sugars, please.

JH: Here you are. Mind the cup, it’s hot. Everything you can see here is the Overseas Sales Department. We depend on the Business Expansion Management Office, which is right upstairs. There are two Assistant Directors, you and me, six economists, a couple of lawyers, one technician and one secretary. You’re lucky because everybody’s here

Meeting other members of staff II.

[MEETING ED BROWN, A TECHNICIAN]

JH: Oh, here comes Edmund Brown, our technician. Ed, this is the new Assistant Director, Peter Read. Peter, are you good with computers? If not, Ed’s your man.

PR: I’m good with them, but they’re not good with me, ha, ha…

EB: Don’t worry, last-minute panics are my speciality.

JH: He means when you lose your files ten minutes before an important presentation…

PR: You’ll see my face a lot, Ed.

ES: No problem.

 

[MEETING MARY STEVENSON, A LEGAL ADVISOR]

MS: Good morning, everybody. Hello, you must be the new Assistant Director; my name’s Mary, Mary Stevenson, I’m one of the legal advisors in this Department. That’s my desk over there.

PR: Hello, Mary, nice to meet you. How many lawyers are there in this sector?

MS: Two, Lizzie Stanford and I. She’s not here right now because she had to go upstairs. She’ll be back in a minute. She deals with all the business from the Asia-Pacific region; I do Europe and America.

JH: Yes, Lizzie’s more exotic, ha, ha… You’re the ‘western girl’, aren’t you, Mary?

MS: Oh, leave me alone… This company has to deal equally with both sides of the world, so there’s enough work for both of us.

PR: I’m sure.

Meeting other members of staff IV. Additional content

[FINDING OUT ABOUT HIS FIRST TASK IN THE COMPANY AND HIS WORK

AREA]

JH: And all the rest of the people here work in different sectors of the company: gas and oil, banking and finances, telecommunications and computing, heavy industry, chemistry, and tourism.

PR: Tourism? I didn’t know…

JH: It’s the Board’s new idea. In fact, this will be your field from now on. The company owns a chain of hotels and a travel agency franchise with about 50 offices all over the world.

PR: Good, I like travelling!

JH: And this is your desk. As you can see, it has a nice view. The computer is only three months old and is totally empty now. It’s connected to the main printer over there. Susan will give you the keys to your drawers.

PR: At my last job my office was on the first floor so this is great today.

Business categories and professions

All companies have many different workers who do different jobs.  Some of the positions require special studies or a university degree and others require other skills such as work experience or typing skills.  Read and complete the following activities that are related to some of the different business categories and professions that exist nowadays.

Match the professions with one of their typical responsibilities:

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

in charge of general office organization

Lawyer

Secretary

Assistant director

provides information about law

Lawyer

Economist

Legal Advisor

works with finance

Economist

Assistant director

Technician

works with legal issues, represents the company

Legal Advisor

Lawyer

Assistant director

helps manage and coordinate the department

Technician

Secretary

Assistant director

works with computers

Technician

Secretary

Economist

Reading comprehension

Watch the “Meeting other members of staff” videos again and try to match the names to the different business categories.

Peer to Peer Feedback: A professional diary

Explicación de la tarea

Please, read the instructions carefully. Then, record a brief presentation (1-2 min.) in video format, answering what is being asked, and upload it to the online platform. It will get peer to peer feedback (comments and responses from your course mates).

Peter Read has been taking notes in his personal diary about the events in his professional and personal life. What do you think is (1) the most exciting, (2) the dullest, (3) the most important, (4) the least important thing that has happened to him in March/April? Tell someone else about what Peter has been doing in this couple of months.

MARCH
11th – Saturday

Mum & dad’s anniversary – Phone today
Buy & post card!!

14th – Tuesday

15.00 Buy a new tie for the interview tomorrow –$30!!

15th – Wednesday

9.00 Job interview at Morris Ltd.

24th – Friday

9.30 Job interview at IBS with Ms. Jane Thompson (room 174)

11.00 Go to Chicago’s International Airport to claim my lost suitcase

13.00 Meet Luc for lunch at Tony’s Café

15.20 Dentist appointment at the City Park Dental Clinic

28th – Tuesday

Buy new stationary for writing letters

30th – Thursday

10.00 Cancel all other job interviews

11.00 Post letter of acceptance to IBS

15.30 Vidal S. – hairdresser’s

19.00 Talk to hotel manager to postpone departure

Phone John & Sue for a chat – my turn!!

APRIL
3rd  – Monday

8.30 New job!! – contact person: John Hopkins (8th floor)

Make a list of things I need at work
– buy new briefcase & a box of refills for my fountain pen
– pick up suit from dry cleaner’s

10th – Monday

9.15 Team meeting in the David Gresham Meeting Room (4th floor) –

prepare docs on Thailand’s tourism
e-mail Susan Jones for help
make a computer presentation
prepare handouts for 10 people

Modals of obligation

In order to express if an action is obligatory or not, you can put a word before the verb: MUST or HAVE TO.

MUST TALK TO MY LANDLADY;  IT’S ALMOST THE END OF THE MONTH!

YOU HAVE TO BE A LITTLE PATIENT WITH ME; MY GERMAN IS VERY RUSTY.

There is barely any difference in meaning between must and have to. Perhaps, must is slightly stronger and more formal, but not everybody agrees with this.

Notice a few formal differences between them:

• MUST is not followed by “to”; you say: I must go, NOT *I must to go.

• MUST doesn’t take “s” for the third person singular: You must speak to him and he must listen to you.

• MUST does not take “do” or any other auxiliary verb to form a question:

MUST WE GO NOW? WE’RE IN THE MIDDLE OF THE PERFORMANCE.

• MUST does not take “do” or any other auxiliary verb to form a negative sentence:

IN SPAIN YOU MUSTN’T BURP IN PUBLIC.

• MUST does not refer to the past; for the past there is only one form: “had to”:

SHE HAD TO REMIND ME SOMETIMES TO SWITCH MY COMPUTER OFF.

ACTIVITY: Rephrase the sentences about things to do in March into full sentences with “must” and all the things to do in April into sentences with “have to”:

Example:

March

14th – Tuesday

15.00 Buy a new tie for the interview tomorrow

Correct answer: ON MARCH 14TH AT 15.00 I MUST BUY A NEW TIE FOR THE INTERVIEW TOMORROW.

Types of shops

In the previous diary, we can read a few days in Peter’s life. In this activity we´ll look at different types of shops and the products and people you can find in them. Take a look at the following information.

Let’s start with a verb, such as bake.  You bake bread in an oven.  Ok.  We know that.

Then, if you want to talk about the person who bakes, you just add –er to get baker.  A baker bakes bread.

Now, if you want to talk about the place the baker works, add a –y to get bakery.  We would like this to be a unique rule but it isn’t.  Sorry for the bad news.  Take a look at the list below that gives some examples of the activity, people, and shops you can usually find in a town.

NOTE: In American English people often say store instead of shop, but both words are common and they mean the same thing.

Now fill in the gaps with the words below:

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

You have to pick up the children after they finish classes at ___________.

school

library

library

grocery store

hairdresser’s

hairdresser’s

chemist’s

I want to buy some carrots at the ___________.

school

library

grocery store

hairdresser’s

chemist’s

Don’t forget to get some medicine from the ___________.

school

library

grocery store

hairdresser’s

chemist’s

They go to the ___________ to become beautiful.

school

library

grocery store

hairdresser’s

chemist’s

Tomorrow I’m going to do some research for my MBA at the ___________.

school

library

grocery store

hairdresser’s

chemist’s

Checklist module 2

All these statements refer to the objectives you should have achieved after completing the activities in this module. If you are not sure about any particular item in the list, you should go back and revise the corresponding activities.

 “Can do” statements
I can identify vocabulary and structures related to business
I can create a simple formal letter
I can describe the layout of an office and identify items that are normally part of an office environment
I can understand and use a limited range of vocabulary relevant to my professional context
I can ask questions in familiar work contexts
I can identify business categories and professions
I can express obligation in a work context
I can talk about daily business routines
I can identify vocabulary and structures related to money and money transactions (at the shop)

EVALUATION TEST

Complete the following final evaluation of the module:

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

1. Find a synonym for the word “goal”:

a) Skill

b) Remuneration

c) Objective

2. How do you start a formal letter that is not written to a particular person (for example, to an organization or an institution)?:

a) To Whom It May Concern

b) Dear Sirs

c) Dear Sir or Madam

3. How do you address a woman when her marital status is unknown or irrelevant?:

a) Miss

b) Mrs

c) Ms

4. Choose the correct words to fill in the blanks: “_____________ a lot of books on the table but _________ any folders.”:

a) There is/there are

b) There are/there aren’t

c) There is/there aren’t

5. Choose the correct words to complete the question “____________ any vending machines in the office?”:

a) Are there

b) Is there

c) Are they

6. Choose the correct set of words related to stationery items:

a) Chairs, tables, lamp

b) Envelope, scissors, drawing pin

c) Desktop, mouse, headphones

7. Choose the correct answer to the question “Is there a printer in your office?”:

a) No, thank you.

b) No, there isn’t.

Yes, there are

8. Choose the appropriate words related to computers to complete the text: “If you press the “Supr” ____ the text disappears. Use the _________ or the arrows to scroll up and down the page.”:

a) key/mouse

b) keynote/screen

c) keyboard/speakers

9. Which expression shows a positive attitude in a first meeting between a boss and an employee?:

a) I don’t appreciate unpunctual employees.

b) I’ll show you around.

c) Please, lower your voice; people are working.

10. Choose the appropriate wh-word to fill in the gap in “________ people are working in Sales right now? I don’t know, I think 12.”:

a) How much

b) How many

c) Which

11. Who holds responsibility over general office organization?:

a) The assistant director

b) The legal advisor

c) The secretary

12.Which of these items can’t be bought from a vending machine in a typical work place?:

a) A stapler

b) A bag of crisps

c) Coffee

13. Choose the appropriate words to complete the following dialogue:

-“Do you have any_________ for the coffee machine?”

-“Yes, I ___. Here you are.”

-“Thanks. Do you have ______ in your coffee?”

-“No, I don’t like sweet flavours.”:

a) Bills/do/sugar

b) Change/have/milk

d) Change/do/sugar

14. Turn the following sentence into an obligation, rather than a command: “Finish work by 10 o’clock.”:

a) I have to finish work by 10 o’clock.

b) I need to finish work by 10 o’clock.

c) I may finish work by 10 o’clock.

15. Which of these expressions are related to daily business routines?:

a) Take a break, make phone calls, do the shopping

b) Send emails, answer the phone, plan meetings

c) Read books, send emails, chat with your partner

16. Which of these daily business routines does a company boss normally do?:

a) Pick up mail from the post

b) Have meetings

c) Reserve meeting rooms

17. Choose the set of words that follows this scheme “activity/person/place”:

a) Book a holiday/travel agent/travel agency

b) Butcher’s/sell/butchery

c) Secretary/office/organize

18. Where can you buy stamps?:

a) At the grocery store

b) At the bookshop

c) At the post office

19. Find three verbs related to money:

a) Wallet, purse, bank note

b) Change, spend, save

c) Cost, pay, credit card

20. Choose the correct words to complete this text: “When you travel to a country with a different currency, you have to _________ your money. Don’t take all your money in ________, keep some _____ and pay expensive things with ______.”:

a) change/bills/money/checks

b) exchange/purse/change/traveler’s checks

c) exchange/cash/change/credit card

 

Módulo 3: A new milestone in Peter’s life (Un nuevo hito en la vida de Peter)

http://www.youtube.com/watch?feature=player_embedded&v=6Ui-3oyXqrw

Contenidos

 

Introduction and objectives

This module deals with more personal matters. Here, Peter spreads the newsabouthis new life: he has a new job and he isplanningtogetmarried. The different audio, video and texts and the related activities will provide you with structures and vocabulary that will be useful for you when dealing with this type of circumstances in your professional career.

The objectives of the module are:

To communicate in simple tasks requiring a direct exchange of information on personal and familiar matters.

To talk about future actions.

To write short, simple notes and messages relating to matters in areas of immediate need.

To provide information about how an action takes place.

To identify and understand simple notices and information in the street and at the workplace.

To be able to give orders and commands.

To produce detailed descriptions of people’s physical appearance.

To produce detailed descriptions of people’s personality traits.

 

 Giving good news about personal matters

 http://www.youtube.com/watch?feature=player_embedded&v=L5aysBp_Ut8

After reading the dialogue on the phone between Peter and his parents, you will notice that there is a difference between the conversation with the father and that with the mother. The father seems to be more interested about Peter’s job or the girls he might meet; the mother seems to be worried about whether he eats well or lives in a safe area. The topics of conversation are different, as well as the language that she uses. For example, she uses many loving and caring terms and expressions, such as my love.

B.3.1 Giving good news about personal matters

[PETER PHONES HOME TO TELL HIS PARENTS HIS NEWS]

Mr. Read: Hello?

Peter: Hi, dad, it’s Peter.

Mr. Read: Oh, hello Peter! What a nice surprise! How are you doing in America?

Peter: Great, dad. I’ve got a new job!

Mr. Read: You have a job!? That’s great news! Where are you working at?

Peter: I’m working at a company called IBS here in Chicago. It’s really big; they do miscellaneous business all over the world.

Mr. Read: It sounds great. When do you start?

Peter: It’s my third day today. I’m really happy. The people are very nice and the work is very challenging and exciting…

Mr. Read: Hey, you sound really enthusiastic. Is there a pretty American girl on the horizon too?

Peter: No, dad, you’re always the same, although American girls are really good-looking and friendly…

Mr. Read: Yes, I remember my last trip to America. They are tall and slim, and very elegant, with huge smiles…

Mrs. Read: Hello darling?

Peter: Hello, mum! How are you?

Mrs. Read: Very well, my love. How are you doing? Are you eating well?

Peter: Oh, mum, of course I am. Food is lovely here, although there’s nothing like your cooking, mum. I miss it…

Mrs. Read: Oh, thank you honey. Tell me about your house. Is it in a safe area?

Peter: I don’t have a house yet. I’ll try to rent a flat this afternoon. At the moment I’m staying in a hotel.

Mrs. Read: What about your boss and your colleagues? Are they nice?

Peter: Yes, they’re very patient with me and they have a great sense of humour.

Mrs. Read: Oh, everything sounds lovely! I’m very pleased for you, my treasure.

Peter: Thank you, mum. I’ve got to go now. This is an expensive call.

I’ll phone you again soon.

Mrs. Read: OK, take care, eat properly and please don’t talk to strangers. You never know…

Word formation: verb/noun homographs

Did you know that we have many verbs and nouns in English that are written exactly the same?

E.g. bottle (“a container with a narrow top for keeping liquids in, usually made of plastic or glass,” according to the Longman dictionary) / to bottle (“to put a liquid, especially wine or beer, into a bottle after you have made it”). There are many more and we could find them even in the text we propose to you here.

Which action is written in the same form as the noun? Read the nouns and their meanings and decide if they have (yes) or not (no) a verbal homograph.

Remember that many words in English can be a noun and a verb (and sometimes even an adjective, adverb, etc.). Here consider the most common category:

 

Communication in the digital era: e-mail

http://www.youtube.com/watch?feature=player_embedded&v=QRtmo7izk7M

 

B.3.2. Communicating in the digital era: e-mail

[PLEASE, READ THE E-MAIL BELOW]

From: Peter Read

Send. Wednesday, July 18, 2010. 5.04:38 pm

To: Sarah Knowles; Ellen Barcen; Rachel Varell

Subject. Latest news

Hi everybody!

I should start by saying sorry for not being in contact for so long… I have so much to tell you that I don’t know very well how to start… but here we go:

As you know I left Las Rozas because, me being me, I felt I needed a break, or a new challenge or both… so I landed in Chicago because I had a couple of friends from the UK who were living here.

My current job is brilliant… although there isn’t such a thing as a brilliant job in business, ha, ha… My colleagues are great professionals and they don’t seem to mind my drinking tea compulsively!

As for my social life, most of it is related to my fitness club and my voluntary work with physically and psychologically challenged people. I rent an apartment in the centre of Chicago.

And here comes the best bit… I’M GETTING MARRIED!!!!!!! Yes, can you believe it? The most beautiful, intelligent, witty, funny, caring, gorgeous woman in the world!

I’m looking forward to hearing from you and receiving your news. How are the Welshes? I don’t have their e-mail address… Can you pass on my news to them?

There is nothing I wish more in life than to share my wedding day with you, my best friends. I really hope you can make it.

Cheers for now,

Peter

Concessive Clauses

Peter says in his e-mail: “My current job is brilliant… although there isn’t such a thing
as a brilliant job in business”

When you want to refer to two actions that you consider opposite or
clearly different, you use structures like the following:

THE INVESTMENT SOUNDS PROMISING BUT I HAVE NO CAPITAL.
ALTHOUGH THE INVESTMENT SOUNDS PROMISING, I HAVE NO CAPITAL.
THE INVESTMENT SOUNDS PROMISING; HOWEVER, I HAVE NO CAPITAL.
THE INVESTMENT SOUNDS PROMISING. I HAVE NO CAPITAL, THOUGH.

The sentences above are similar in meaning and they are all extremely
common in English. In the last two, the pause between the first (The
investment sounds promising) and the second clause (I have no capital)
is larger. Notice the different punctuation signs; they are a reflection of
such pause.
I LOVE MY JOB BUT WILL RETIRE SOON.
ALTHOUGH I LOVE MY JOB, I WILL RETIRE SOON.
ALTHOUGH I LOVE MY JOB, WILL RETIRE SOON. (WRONG) 

“But” and “though” have fixed places in the sentences.
“Although” can appear at the beginning of the first or at the beginning
of the second clause:
ALTHOUGH IT’S LATE, I WANT TO WORK FOR A LITTLE WHILE MORE.
IT’S LATE, ALTHOUGH I WANT TO WORK FOR A LITTLE WHILE MORE.
The clause with the main message is always the one without “although”.
“However” can appear either at the beginning of the second clause or in
the middle of it:
THE MARKETING TEAM LIKE THE SECOND NAME FOR THE NEW PRODUCT;
HOWEVER, I PREFER THE FIRST ONE.
I PREFER THE FIRST NAME FOR THE NEW PRODUCT; THE MARKETING
TEAM, HOWEVER, LIKE THE FIRST ONE.
NOTE:
Collective nouns like ‘team’, ‘government’, ‘audience’, etc. can appear
with the verb in singular or in plural in British English:
OUR TEAM ARE WINNING.
OUR TEAM IS WINNING.

 

 Adverbs

There are words that we use to provide information about how the
action takes place. For example:

HE ALWAYS CONSIDERS EVERYBODY’S SUGGESTIONS ATTENTIVELY.
HE SAID HELLO TO ME WARMLY.
It is common that these words finish with the letters “-ly”; many are
formed from an adjective + “-ly”. Let us see a few:
I DON’T REACT STRONGLY TO CRITICISM.
THEY REGISTER THEIR PATENTS IMMEDIATELY.
But there are a few exceptions:
HE WRITES FAST ON THE COMPUTER.
HE WRITES FASTLY ON THE COMPUTER. (WRONG)
SHE WORKS HARD.
SHE WORKS HARDLY. (WRONG)
NOTE:
The word “fastly” does not exist. The word “hardly” exists but it means
“barely”:
WE CAN HARDLY WAIT FOR OUR SUMMER VACATIONS.
There are words that we use to emphasize or diminish the effect of a
certain action or the extent of a certain quality:
I FEEL A LITTLE SICK.
I FEEL INCREDIBLY SICK.
Let us see the gradation of adjective modifiers from an extreme
emphasizer to an extreme diminisher:
THAT DEAL WILL BE EXTREMELY / EXTRAORDINARILY / INCREDIBLY…
SUCCESSFUL.
THAT DEAL WILL BE REALLY / VERY / HIGHLY… SUCCESSFUL.
THAT DEAL WILL BE QUITE SUCCESSFUL.
THAT DEAL WILL BE SUCCESSFUL.
THAT DEAL WILL BE A BIT / A LITTLE (BIT) / SLIGHTLY SUCCESSFUL.
THAT DEAL WILL BE RATHER UNSUCCESSFUL.
THAT DEAL WILL BE COMPLETELY / TERRIBLY UNSUCCESSFUL.
You might find variations on the usage of these accompanying words.
Notice, however, that they all precede the adjective they modify.
Let us see the most representative adverb modifiers:THEY DRIVE EXTREMELY… WELL.
THEY DRIVE REALLY… WELL.
THEY DRIVE QUITE WELL.
THEY DRIVE WELL.
THEY DRIVE A BIT BADLY.
THEY DRIVE RATHER BADLY.
THEY DRIVE APPALLINGLY BADLY.
NOTE:
You will not find the following sentences:
THEY DRIVE HIGHLY WELL. WRONG
THEY DRIVE COMPLETELY BADLY. (WRONG)

Living in a regulated society: signs

http://www.youtube.com/watch?feature=player_embedded&v=AWhMP0KMIGI

 

B.3.3. Living in a regulated society: signs

[THESE ARE SOME EXAMPLES OF SIGNS THAT YOU CAN FIND IN AND OUT OF IBS, PETER’S NEW COMPANY]

-BEWARE OF DOG -OPEN

-CLOSED -OUT OF SERVICE

-CAUTION WET FLOOR -FOR SALE

-FOR RENT -PLEASE DO NOT DISTURB

-NO SMOKING -STAFF WANTED

-PLEASE DO NOT WALK ON THE GRASS

-PARKING PROHIBITED AT ALL TIMES –SILENCE

 

In and out signals and announcements

Every day you encounter many different signs and announcements.  Some are the same, or at least similar in many different countries so they are easy to understand.  Sometimes, however, you may encounter signs that are written in English and you might have problems understanding them.  Let’s take a look at some of the different ones you might come across as you wander around.

 

Public places and signals

The following activity takes another look at more signs and different places where you could find them.  Do you have many signs up in your office or home? Think about what the different signs mean and do the following exercises.

 

Peer to Peer Feedback. Living in a regulated society: signs

Explicación de la tarea

Please, read the instructions carefully. Then, record a brief presentation (1-2 min.) in video format, answering what is being asked, and upload it to the online platform. It will get peer to peer feedback (comments and responses from your course mates).

ACTIVITY: Signs are very short texts, but that doesn’t necessarily mean that they are easy to understand.Which of the signs in “Living in a regulated society” were more difficult for you? Why? Some of the signs that appear in the Story Materials are prohibitions. Could you give some examples? E.g. No smoking.

 

Describing people: colleagues

Chains of nominal modifiers

THE WOMAN ON THE RIGHT IS WEARING A NEW RED COTTON SWEATER.

THE MAN ON THE LEFT SEEMS TO BE A FUNNY YOUNG SPANISH EXECUTIVE.

When we need to modify a noun, that is, when we want to describe the qualities of something or someone, we generally use adjectives. If we use more than one adjective, they should have an order of importance, which is rather fixed in English. Nevertheless, there are exceptions, sorry.

The typical order of qualifications for the noun or noun modifiers is the following:

OTHER

COLOUR

ORIGIN/PLACE

MATERIAL

PURPOSE

NOUN

old

black

French

leather

riding

boots

a funny

black

German

friend

The most important thing to note is that opinions often come before descriptions, and that we normally go from the least objective to the most objective and more real and tangible characteristics.

OPINION

DESCRIPTION

NOUN

a terrible

new

worker

nice

expensive

clothes

NOTE: First and last usually go before numbers: THE FIRST THREE MONTHS.  THE LAST TWO WEEKENDS.

NOTE: The word order in the expressions with the indefinite pronouns “something”, “nothing”: SOMETHING BEAUTIFUL, NOTHING INTERESTING.

The most important thing to note is that opinions often come before descriptions, and that we normally go from the least objective to the most objective and more real and tangible characteristics.

Select the correct order of the adjectives in these sentences:

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

1. He invited that ___ lady to dinner.

old beautiful

beautiful old

2. These are ___ products.

good agricultural

agricultural good

3. I’ve booked that ___ table on the corner.

big round

round big

4. Shelly’s husband gave her a ___ vase.

pottery French

French pottery

5. What do you want to do with these ___ jars?

empty mayonnaise

mayonnaise empty

6. Monica never lets her husband drive her ___ car.

sports expensive

expensive sports

Emphasizers and diminishers of adjectives

Read the following dialogue:

– THIS PICTURE IS A LITTLE FUNNY, DON’T YOU THINK?

– NO, I THINK IT IS VERY NICE.

– WELL, IN MY OPINION IS RATHER SILLY.

These words that modify adjectives, intensifying them or diminishing their quality, are very common in English.

The most common ones to emphasize something are:

very

a lot

 too

rather

quite

Examples:

SHE IS A LOT NICER THAN YOUR FRIEND.

I THINK YOUR BOSS IS RATHER GRUMPY (cascarrabias).

HE THINKS YOU ARE TOO YOUNG FOR THE JOB.

Other emphasizers are the following:

absolutely

so

greatly

really

much

definitely

The most common forms to diminish a quality or characteristic are:

a little

a little bit

a bit

slightly

Examples:

DON’T YOU THINK HE IS A LITTLE SHY?

I PERSONALLY NEED SOMETHING A (LITTLE) BIT SMALLER.

Other minimizers are the following:

scarcely

barely

hardly

nearly

almost

NOTE: Try to look up the exact meanings of the different intensifiers and minimizers that you don’t understand. It’s much better if you use a monolingual dictionary!

Now choose the most correct option from the ones given:

Para superar este test, has de responder correctamente al menos el 70% de las preguntas.

1. It was _______ nice to meet you.

very

little

2. Everything in the house is perfect. It’s just _________ good to be true.

a bit

too

3. I was _________ busy when you phoned me.

a little

most

4. He looks _________ drunk, but I think he can drive.

absolutely

slightly

 

Checklist module 3

All these statements refer to the objectives you should have achieved after completing the activities in this module. If you are not sure about any particular item in the list, you should go back and revise the corresponding activities.

C. CHECKLIST: What have I learnt in this module?

All these statements refer to the objectives you should have achieved after completing the activities in this module. Please, tick the appropriate box. If you answered NO in any box, you should go back and revise the corresponding activities.

 “Can do” statement Yes No I’m not sure
I can communicate in simple tasks requiring a direct exchange of information on personal and familiar matters
I can talk about future actions
I can write short, simple notes and messages relating to matters in areas of immediate need
I can provide information about how an action takes place
I can identify and understand simple notices and information in the street and at the workplace
I can give orders and commands
I can give detailed descriptions of people’s physical appearance
I can give detailed descriptions of people’s personality traits

EVALUATION TEST

Complete the following evaluation test of the module.

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

1. Identify an expression of affection among the following:

a) How are you?

b) Take care

c) What is your boss like?

2. Which of the following words cannot be used as a noun and as a verb?:

a) Safe

b) Phone

c) Call

3. Choose the correct sentence:

Her boss called her when she was leaving

She received a phone from her boss when she was leaving

Her boss made a phone when she was leaving

4. Which sentence is more appropriate for an action that is certain to take place very soon?:

a) I will join my colleagues later for a drink.

b) I will join my colleagues next week for a drink.

c) I’m joining my colleagues later for a drink.

5. Choose the correct sentence:

a) My flight is going to depart at 7:30

b) My flight departs at 07:30.

c) My flight will depart at 07:30.

6. Choose the most logical sentence:

a) I hate my boss but I’ll leave my job

b) Although I hate my boss I’ll leave my job.

c) Although I don’t like my boss I won’t leave my job.

7. Find the missing word to complete the sentence “Our company has invested great amounts of money on that project and everybody thinks this is our one opportunity. _________, I think it isn’t such an exciting project.”:

a) Although

b) Hopefully

c) However

8. Find a sentence with the same meaning as the following: “He wants to find a new job but he doesn’t want to move abroad.”:

a) “He wants to find a new job because he doesn’t want to move abroad.”

b) “Although he wants to find a new job, he doesn’t want to move abroad.”

c) “However he wants to find a new job, he doesn’t want to move abroad.”

9. Choose a word to emphasize the meaning of this sentence: “They have been working _______ hard.”:

a) Really

b) A bit

c) Well

10. Choose the correct text:

a) Peter is extremely happy with his job new and he oughtn’t to wait to tell his friends tonight. He is buying a new computer laptop and making call phones.

b) Peter is extremely happy with his new job and he can’t wait to tell his friends tonight. He is buying a new laptop computer and doing some phone calls.

c) Peter is extremely happy with his new job and he can’t wait tonight to tell his friends. He buys a new laptop computer and doing some phone calls.

11. Which of these imperatives are you likely to hear in a job interview?:

a) Have a seat.

b) Give me that.

c) Shut up

12. Which of these is a good piece of advice for a new employee?:

a) Do not be on time.

b) Do not be late.

c) Do not drink coffee.

13. What is the meaning of “out of service”?:

a) Come back tomorrow.

b) Do not call or knock on the door.

c) This isn’t working properly.

14. Find the correct rephrasing for the sign “staff wanted” in a store:

a) The store needs new employees.

b) The store wants to buy staff.

c) The store is changing its location.

15. Which of these signals are you likely to find in a hospital, a work place and a hotel?:

a) Beware of the dog.

b) No smoking.

c) For sale.

16. Choose the correct order:

a) A pink French silk scarf

b) A French pink silk scarf

c) A pink silk French scarf

17. Choose the right sentence:

a) We met an old funny lady at the restaurant.

b) We met a funny old lady at the restaurant.

c) We met a lady old funny at the restaurant.

18. Choose a word to diminish the adjective in this sentence: “This document is ________ different from the first one.”:

a) quite

b) slightly

c) a lot

19. Choose a word to emphasize the adjective in this sentence “This year’s results are _________ impressive.”:

a) definitely

b) a bit

c) hardly

20. Choose the correct personality trait to match this description of a person: “She’s studying two different degrees. She may make mistakes but she doesn’t give up, even when she fails an exam.”:

a) Adventurous

b) Outgoing

c) Tenacious

 

Módulo 4: Settling in at work (Familiarizándose con el trabajo)

Contenidos

Introduction and objectives

This module shows the process of settling in at a new job. The different audio, video and texts and the related activities will provide you with structures and vocabulary that will be useful for you when dealing with these circumstances in your professional career.

The objectives of the module are:

To read very short, simple texts; can find specific information in simple everyday material. (technical manuals).

To extract information from routine texts written in a simple and straightforward language. (general articles on business).

To communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar activities (formal social events).

To manage conversations set in informal working environments. (arranging a meeting).

 

Giving instructions I

 To protect your system, follow the steps below for your operating system: Windows XP:1. Run Windows Update on your system.2. http://windowsupdate.microsoft.com After you patch, install the following programs in this order:

Please note: Before you install this Antivirus software, disable or uninstall all other Antivirus and firewall applications that could interfere with the installation process.

a. Install the Antivirus following the information on your screen, then restart the computer.

b. Open the program to install the latest virus definitions. Then, configure it.

c. Install the baseline security analyser (this is a program that checks for security problems).

d. Install the Antivirus checker (a program that checks for any missing patches).

We recommend that you also configure Windows XP for automatic updates. Please note that your computer must be turned on at the time you designate the automatic updates or they will not be effective.

Giving instructions II

Giving instructions

We give instructions to other people almost every day. There are many different kinds of words that we need to use when doing so, for example:

verbs:  GO, TAKE, WRITE

nouns: THE BANK, NOTES, AN ADDRESS

Look at this example of instructions you might hear at a bank:

SHOW ME YOUR ID AND COPY YOUR ADDRESS ON THIS FORM.

Match the beginnings and endings of the following sentences:

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

She said, “Go to

the receipt with you if you want to exchange it for something else.

left at the traffic light.

the bank and deposit the money before you forget.”

Please, Mr. Sampson, pay attention and take

notes while you are in class.

the report before we leave because there are no photocopiers there.

the receipt with you if you want to exchange it for something else.

Go look up

the address for Aunt Sallie and Uncle Rudy.

invoices and then go home.”

notes while you are in class.

You need to copy

the report before we leave because there are no photocopiers there.

the slideshow, then answer the questions.

the bank and deposit the money before you forget.”

Fred said, “File the January

a letter to your local representative.

invoices and then go home.”

left at the traffic light.

Take highway 18 until Sheetsville, then turn

left at the traffic light.

the bank and deposit the money before you forget.”

the address for Aunt Sallie and Uncle Rudy.

To change the current policy, write

a letter to your local representative.

invoices and then go home.”

the slideshow, then answer the questions.

You must bring

the receipt with you if you want to exchange it for something else.

left at the traffic light.

the address for Aunt Sallie and Uncle Rudy.

He told me that first I need to watch

a letter to your local representative.

the slideshow, then answer the questions.

notes while you are in class.

Deliver

the package before 4:00 because they close the office early on Fridays.

left at the traffic light.

the report before we leave because there are no photocopiers there.

 

Arranging meetings

B.4.2. Arranging meetings

Most European executives like to make deals over lunch, and mainly in winter. However, British people prefer to have strong breakfasts in the morning or dinners at around six or seven and Spaniards like combining food and business very much.

These are some of the results of the survey conducted on behalf of United Catering Services by Anderson Research on December 20.

Negation

Negation

There are assertive words (e.g., some, already, yes, etc.) and non-assertive words (e.g., any, yet, never, etc.). Some ‘pure’ non-assertive words cannot coincide with “not” in the sentence:

*I DON’T LIKE NOTHING. (unacceptable in standard English)

*HE NEVER TALKS TO NOBODY. (unacceptable in standard English)

Read these examples of negations from the text:

These ARE NONE of the results of the survey conducted on behalf …

Almost NOBODY believes that business CAN NEVER improve compared with fifty-eight per cent last year.

Write the negative form of the following sentences, using the words given in brackets. Make the necessary changes and omissions you consider appropriate and use abbreviated form for the verbs that admit them:

EXAMPLE:I have some problems finding a good place to eat. (any)

ANSWER:  I don’t have any problems finding a good place to eat.

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

I always have time to finish my lunch during my lunch break. (never)

I never have time to finish my lunch during my lunch break.

I have never time to finish my lunch during my lunch break.

I have time to finish never my lunch during my lunch break.

I see some new faces in the office. (any)

I don’t see any new faces in the office.

I see any new faces in the office.

I don’t see new faces in the office any .

They normally meet a lot of new people at work parties. (nobody)

They normally meet nobody at work parties.

They normally meet at work parties nobody .

They normally meet at work nobody parties.

People can ride bicycles on this property. (no)

People can’t ride bicycles on this property.

People ride bicycles on this property.

People don’t ride bicycles on this property.

You need someone to help you. (no one)

You need no one to help you.

You need one to help you.

You no need one to help you.

Time prepositions

Time prepositions

Look at the following chart:

IN months – in Mayseasons – in wintercountry – in Greece

city or town names – in New York

times of the day – in the morning, afternoon or evening (at night!)

ON specific days – on Friday, on New Year’s Day, on April the 19th, on my birthdayAmerican English – “on the weekend OR on weekends”
AT specific times – at 7 o’clock, at 6.15at nightspecific places in a city – at school

British English – “at the weekend OR at weekends”

Pay attention to the time prepositions in the following text:

Most European executives like to make deals over lunch, and mainly in winter. British people prefer to have strong breakfasts in the morning or dinners at around six or seven.

These are some of the results of the survey conducted on December 20.

Almost half of the two thousand four hundred and six executives polled explain how lunch is the best time to do business on weekdays. Only forty-one per cent of those surveyed believe that business can improve compared with fifty-eight per cent in 2005.

 

Business meals

B.4.3. Business meals

[on the phone]

PR: Hi, John. How are you?

JH: Fine, and you? How are you settling in?

PR: Alright, I think.

JH: Good. Listen, Mr. Spencer, the Vice President of Business Planning and

Corporate Strategy, he’s our boss, wants to meet you. Are you OK for lunch at

12.00?

PR: Do you mean today?

JH: Yes, that’s right, in 15 minutes.

PR: Sure, no problem. It’s very nice of him.

JH: Good, we’ll meet downstairs at 12.00 in the main hall. We’re going to

Nicola’s, it’s a little Italian restaurant round the block.

PR: See you then.

[in the main hall]

JH: Bill, this is Peter Read. Peter, this is Mr. Spencer.

PR: How do you do, Mr. Spencer? Nice to meet you.

BS: Hello, Peter. Nice to meet you.

JH: Shall we go? I booked our table for 12.15.

[at the restaurant]

Hostess: Good afternoon, gentlemen. Do you have a reservation?

JH: Yes, it’s in the name of John Hopkins.

H: Hopkins… Very well, please follow me. I have a table ready for you.

BS: Thank you very much.

H: Here’s the menu and here’s the wine list. Would you like something to drink

to start off?

BS: I’ll have a beer.

JH: Peter?

PR: I’ll have a beer too, thank you.

JH: I’m just drinking still water; I have a hard afternoon ahead.

[after a little while]

H: Is everything alright?

BS, PR & JH: Yes, thank you.

[some time later…]

W: Would you like anything for dessert?

BS: Not for me, I’ll have coffee with cream, please.

PR: I’ll have an espresso, please.

JH: I’m alright, thank you.

[a little later]

BS: Can we have the bill, please?

W: Certainly.

BS: Do you accept American Express?

W: Yes, sir.

[a little later]

BS: Thank you very much indeed.

H: Thank you, bye-bye. We hope to see you again soon.

Peer to Peer Feedback- Business meals

Explicación de la tarea

Please, read the instructions carefully. Then, record a brief presentation (1-2 min.) in video format, answering what is being asked, and upload it to the online platform. It will get peer to peer feedback (comments and responses from your course mates). 

ACTIVITY: What do Peter and his colleagues drink? What do they have for dessert? Let’s create a little menu based on your own choices in a business meal. What would you drink? Would you choose fish or meat? And for dessert?

 

Verbs + prepositions/particles

Verbs + prepositions/particles

1. Substitute the verb of the sentences below with another one from the table (you may have to do minor changes to the rest of the sentence so that it sounds natural):

get through to get rich get down to work
get off the ground go up get rid of
go down go along with be on the dole (paro)
go against get on with go out on strike

Expressions of agreement

Which of these expressions can show agreement?

ABSOLUTELY! MAYBE. CERTAINLY. GOOD.  REALLY? PLEASE.
YES, THANK YOU. I DON’T KNOW. SURE, NO PROBLEM. IT’S A PITY. VERY WELL. I SUPPOSE.
EXACTLY. RIGHT ON! I THINK SO. PERFECT CORRECT. I’M SORRY.

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

Absolutely!

Yes

No

Maybe

Yes

No

Certainly

Yes

No

Good

Yes

No

It´s a pity

Yes

No

Yes, thank you

Yes

No

I´m sorry

Yes

No

Basic vocabulary in a restaurant

Can you match the words that are directly related?:

1. Starters                                         a. Reservation

2. Book a table                                 b. Fizzy mineral water

3. Still water                                     c. Wine list

4. Menu                                            d. Appetisers

5. Bill                                                 f. Sauce

6. Dressing                                       g. Check

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

Starters

Appetisers

Wine list

Book a table

Check

Reservation

Still water

Fizzy mineral water

Sauce

Menu

Wine list

Appetisers

Bill

Check

Reservation

Dressing

Sauce

Appetisers

Changing plans

B.4.4. Changing plans

[IN THE MIDDLE OF A MEETING]

Peter: I’m afraid we’ll have to change the time of next week’s meeting.

Jane: Why? What’s the problem?

Peter: I have to meet a client at lunchtime.

Kim: Could we start the meeting later, then?

Daniel: Yes, why don’t we fix a time after lunch?

Peter: I’m sorry, I must be at the airport by 6 o’clock, so I don’t think I can make it.

Jane: That’s right, the Singapore representatives are coming next week, I almost forgot.

Daniel: Well, then I guess we should do it first thing in the morning, say, sevenish?

Peter: Ok, that’s fine by me.

Jane: No problem, I can certainly be here at seven o’clock.

Kim: Well, it’s not the best time for me, but I’ll do my best to be here on time.

Make and do

Make and do

“Make” and “do” are often translated the same way in Spanish; yet, it is not so easy to figure out which one to use in English. “Make” is in general terms more material or physical, while “do” is more abstract.

Which of the following can you make? And do?:

plansan exception noisemoney homeworkhousework businessthe shopping

Plans

Make

Do

noise

Do

Make

Homework

Make

Do

business

Make

Do

An exception

Make

Do

Money

Make

Do

housework

Do

Make

the shopping

Make

Do

Adjective + preposition

Adjective + preposition

Verbs, adjectives, and sometimes nouns control the number and type of clauses that complement them (and the prepositions that introduce such complements).

Fill in the gaps with these words. You can use some of them more than once:

with           happy       about           good       bad          upset         at

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

Dylan is ______ his employees because they have been late every morning this week.

upset with

good with

My younger brother is really ______ children.  He wants to be a teacher.

happy about

good with

They are ______ last year’s sales results.

happy about

upset about

Tammy is ______ something, but I don’t know what.

upset about

happy about

They are both very ______ singing.  They sound horrible!

bad at

good with

 

Checklist module 4

All these statements refer to the objectives you should have achieved after completing the activities in this module. If you are not sure about any particular item in the list, you should go back and revise the corresponding activities.

Checklist module 4.pdf

 “Can do” statement Yes No I’m not sure
I can manage very short, mainly pre-packaged utterances. (technical manuals)
I can read very short, simple texts; can find specific information in simple everyday material. (technical manuals).
I can read simple texts on work related topics. (general articles on business)
I can extract information from routine texts written in a simple and straight forward language. (general articles on business)
I can understand sentences and frequently used expressions related to areas of most immediate relevance. (formal social event – at a restaurant)
I can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar activities (formal social event – at a restaurant)
I can catch the main point of short clear work related conversations (arranging a meeting).
I can manage conversations set in informal working environments. (arranging a meeting)

Evaluation test

1. Choose the right sentence:

Uninstall the program instead of looking for a new antivirus

Uninstall the program instead for looking from a new antivirus.

Uninstall the program instead from looking in a new antivirus.

2. Which word below refers to a computer problem caused by malicious software and to a disease?:

Manual

Virus

Steps

3. Find a meaning that doesn’t match with “demands”:

The amount of a service or good that people desire to possess and buy for a given price.

The divisions of a company

Requirements that someone makes.

4. Choose the appropriate words to complete the text: “________, you have to read the contract. __________, ask any questions you may have. Make sure you understand everything. And __________, decide whether you want to sign the contract or not.”:

Then/Next/lastly

First/After that/lastly

First/After/lastly

5. Choose the correct question tag for this sentence: “British people prefer to have strong breakfasts in the morning, _______?:

does it?

do they?

don’t they?

6. Choose the correct negative sentence:

Computers never work when you need them.

There isn’t no Chief Executive Officer in this company.

Nobody doesn’t meet with him in the morning because he is always in a bad mood.

7. Choose the correct prepositions to fill in the gaps in: “We are having a meeting with the manager ____ the evening, ______7p.m. _____ Tuesday, there is another meeting but we don’t know the exact time. There won’t be another one until next month, ______ December.”:

on/At/in/in

in/At/on/in

on/At/on/in

8. Choose the correct preposition to complete the sentence “You have to review your notes _______ giving a speech.”:

after

during

before

9. Find a sentence with a similar meaning to the following: “Sarah said she was going to throw away all those files on her desk.”:

“Sarah said she was getting along with all those documents on her desk.”

“Sarah said she was going against all those documents on her desk.”

“Sarah said she was going to get rid of all those documents on her desk.”

10. Which of these expressions shows agreement?:

I don’t know.

Certainly.

It’s a pity.

11. Which of these expressions is not related to having a meal in a restaurant?:
Pay the bill.

Book a table.

Cook dinner.

12. Which of these are common appetizers?:

Salmon, hake, tuna.

Shrimp cocktail, onion soup, asparagus

Chicken, turkey, roast beef.

13. Choose the correct pronouns to fill in the gaps in: “___ was going to work the other day when I bumped into Peter, our new partner. ___ told ____ that he always walks to the office because ___ likes exercising. _____ wife works near here too.:

I/He/me/_/His

He/He/me/_/His

I/He/me/he/His

14. Choose the sentence that shows a comparison of superiority:

Paul is more competent at communicating with other companies than Peter

Paul is the most competent at communicating with other companies than Peter.

Peter is as competent at communicating with other companies as Paul.

15. Which of these sentences shows a comparison of similarity?:

The last decision is the most complicated.

The last decision is as complicated as the first one

The last decision is less complicated than the first one.

16. Which of these expressions can be used after the verb “to do”?:

an effort, a decision, a suggestion

business, a favour, a job

arrangements, an exercise, homework

17. Which of the following sentences matches the expression “to make ends meet”?:

To have a profession

To be successful.

To earn enough money to cover your basic needs.

18. Which of these words is not related to conflict?:

Quarrel (pelea)

Discussion

Argument

19. Choose the preposition that should follow the verb in this sentence “She apologized ___ her boss for losing her temper.”:

for

to

20. Choose the incorrect sentence:

She stopped to smoke.

She stopped smoking

She stopped smoked

 

Módulo 5: Daily activities (Actividades diarias)

Contenidos

Introduction and objectives

This module deals with banking operations, such as creating a new account. The different audio and video recordings, the texts and the related activities will provide you with structures and vocabulary that will be useful for you when dealing with these circumstances in your professional career.

The objectives of the module are:

To understand sentences and frequently used expressions related to areas of most immediate personal relevance. (opening a bank account)

To answer questions and respond to simple statements. (opening a bank account)

To use simple structures correctly. (working area)

To give an extended description of everyday aspects of my environments, e.g.,    places. (working area)

To understand phrases and the highest frequency vocabulary related to areas of most immediate personal relevance. (a little poem)

At the bank

B.5.1. At the bank

[CARLOS PRIOR IS THE NEW INTERNATIONAL INTERN AT IBS. HE IS FROM SPAIN AND HE IS GOING TO WORK WITH IBS FOR SIX MONTHS TO GET WORK EXPERIENCE IN AN INTERNATIONAL COMPANY. TODAY HE IS GOING TO THE BANK TO OPEN AN ACCOUNT.]

Teller: Good Morning Sir, can I help you?

Carlos: Good morning. Can I open a bank account, please?

Teller: Sorry, this is not the right place. This is for payments, transfers and things like that. You must see that person sitting there but since she is on holiday, you may go directly to the manager.

Carlos: Thank you! Where is the queue for that?

Teller: Oh, there is no queue. Just knock on the door and go in.

Carlos: That door over there?

Teller: The one on the right!

Carlos: Thank you!

[…]

Carlos: Good morning. Could I talk to the bank manager?

Ms. Stevens: Yes, of course. That’s me. Come in and take a seat, please. I’m Martha Stevens.

Carlos: Pleased to meet you, Ms. Stevens. My name is Carlos, Carlos Prior.

Ms. Stevens: Nice to meet you too. What can I do for you, Sir?

Carlos: I would like to open a new bank account. What do I need to do, please?

Ms. Stevens: Are you currently a client at this bank?

Carlos: Well, not exactly. I am from Spain and I am here to work for six months on my intern. I’d like to have a bank account as well.

Ms. Stevens: Then let me tell you that there is no need to open a new account, just change your personal data here, to the Chicago branch, and you can keep the same account number.

Carlos: Hmm… But, I would like to open a new account here in the USA; so that I can keep my Euros back in Spain, just in case I need them.

Ms. Stevens: Great! So, what kind of bank account do you need, a checking account or a savings account?

Carlos: Could you explain what a checking account is, please?

Ms. Stevens: A checking account is the one people here in the US use to make purchases and pay bills. Most people use a debit card and checks connected to their checking account and this is the account they withdraw money from, when they go to the service till or ATM.

Carlos: Oh, right. That sound exactly like what I had in Barcelona, but I would like to know what the difference is between a checking account and a savings account.

Ms. Stevens: Alright… A savings account is just that; it’s an account where you can save your money and the bank pays you monthly interest. You can deposit or withdraw money at any time, but you need to have a minimum of $200 in your account at all times if you don’t want to pay any charges.

Carlos: I have another question: can I also consult my account on the Internet if I open a checking account? …Because that was very useful to me with the account that I had in Barcelona…

Ms. Stevens: Of course, you can!

Carlos: How do I manage to follow all of the transactions?

Ms. Stevens: Well, you can do that online and we also have check books for checking accounts, or a savings register for savings accounts, where you write down all of the transactions you make with your account. In both cases, every month the bank sends out a bank statement so you can make sure all of your information is correct.

Carlos: That sounds good. Would it be possible to have a credit card as well?

Ms. Stevens: Yes, you can…you just have to apply for it and the bank has to approve it.

Carlos: That sounds perfect. Then, I think I will open a checking account, please.

Ms. Stevens: Well, I just need your passport, proof of your new address here in Chicago, proof of your employment, your Spanish account number, your Social Security Number, and your mother’s maiden name, your…

The structure of a bank

Every bank has its own internal organization, so it is very difficult to know in advance the exact name of the post of the person you need to talk to in order to, for example, open a bank account or cash a cheque. The best you can do is to learn a couple of options to have a rough idea of what that post might be called. The member of staff you talk to initially will probably say: “Oh, you mean you want to talk to the Currency Manager; we don’t have a Foreign Exchange Director”. However, at least you will have succeeded in your goal to talk to such a person. Try to remember his/her post but bear in mind that if you change to another bank, the name of the post will probably be a little different again.

Now have a look at the following structure closely based on that of the Bank of Papua New Guinea. They have ten major departments because it is a big national bank. Many other banks are much smaller and simpler in their organization:

What do you think is the function of each of these departments? Try to match the departments and their functions:

1.     Banking System

2.     Currency

3.     Finance & Administration

4.     Economics

5.     Financial Markets

6.     Exchange Control

7.     Financial Systems

8.     Internal Audits

9.     Information Technology

10.  Human Resources

Working in an office

http://www.youtube.com/watch?feature=player_embedded&v=APKcaAHgE6g

Cheques and other documents

http://www.youtube.com/watch?feature=player_embedded&v=UV1pAB76yxw

The article

The article

There are three options regarding the use of the article: the definite article (the), the indefinite article (a, some) and 0 (no article). See the following examples:

PETER SIGNED THE CHECK.

A CHECK IS ALWAYS VALUABLE.

CHECKS ARE OLD-FASHIONED NOWADAYS.

THE is not a synonym of “ALL”. That is why in generalisations with plural and uncountable nouns, we do not use THE. Even if there is an adjective before the noun, we still do not use “the”. Example:

CARS ARE VERY EXPENSIVE.

SPORTS CARS ARE VERY EXPENSIVE.

However, we use THE always when there is a description with “OF” following the noun. Example:

I HATE THE CARS OF THIS STORE.

To make sure you understand this, try to see the differences between the following groups of sentences:

Reports are hard to write Can you finish THE report for me? A report is a document that…
People have to live insociety. I hate THE people in the Film Society. A society is not made up of a single person.
My son is very interested in Greek philosophy. I love THE philosophy of ancient Greece. I follow A particular philosophy, my own.
I collect black and whitefolders. The folders you bought are too small. I need A folder.

 

Documents

Let us see some of the main types of documents a normal person may have or acquire in the course of his life. They have been categorized according to what you may obtain with their possession:

1 a job

2 permission to drive

3 marriage

4 a visa

5 an inheritance

6 ability to travel abroad

 

The purpose of documents

Para superar este test, has de responder correctamente al menos el 100% de las preguntas.

What do you think is the purpose of a self addressed stamped envelope?

To send a letter to yourself.

To make it possible for somebody to send you a letter without paying the costs.

To provide empirical proof of your current address.

Toying with language: limericks (poema gracioso)

http://www.youtube.com/watch?v=c1NiOmdM-hA&feature=player_embedded

WHEN PETER READ OPENED HIS EMAIL YESTERDAY, THE FIRST EMAIL HE COULD READ WAS A LITTLE LIMERICK WRITTEN BY HIS LITTLE NIECE, SOPHIE]

There once was a woman from Spain

Better English she hoped to gain.

She couldn’t afford a tutor,

She did have a computer

But no time to take the train.

When she heard of an online class,

This girl was a happy lass. She did what she could

To be a student so good;

There was no doubt the woman would pass.

Peer to Peer Feedback- Toying with language: limericks

Explicación de la tarea

Activity  A limerick is a humorous poem with five lines’ verses. Read the limerick in the Story Materials aloud and find out which lines rhyme.  As you may have noticed, pronunciation is essential in poetry reading, and so is intonation. Try and write a limerick that is related to this course and/or learning English for professional purposes. Make it funny and witty!

Whole and all

Let’s look at part of the limerick once more:

There once was a WHOLE woman from Spain.

ALL the better English she hoped to gain.

She couldn’t afford a WHOLE tutor

She did have a WHOLE computer

But no time to take the train.

The additions you see in the limerick are somewhat artificial but they exemplify more or less the use of WHOLE and ALL.

WHOLE is usually followed by singular nouns which can be counted, that is, singular countable nouns. Example:

THE WHOLE BODY, A WHOLE YEAR, THE WHOLE WORLD.

 NOTE: Before place names, though, we often use “the whole”.

 

Examples:

THE WHOLE OF SPAIN, THE WHOLE OF DOVER, THE WHOLE OF AMERICA.

ALL is usually followed by plural nouns and by nouns that cannot be counted, that is, uncountable nouns. Examples:

ALL THE STUDENTS, ALL THE FURNITURE, ALL THE ANIMALS, ALL THE DIALOGUE.

 NOTE: Be careful with the word order: “ALL the” “The/A WHOLE”

Note that both WHOLE and ALL are sometimes possible in some common time expressions and with some words depending on the sense you want to give them.

Time expressions:

ALL THE WEEK/ THE WHOLE WEEK, ALL THE EVENING/ THE WHOLE EVENING, ALL NIGHT/ THE WHOLE NIGHT, ALL THE DAY/THE WHOLE DAY…

THE WHOLE TIME/ ALL THE TIME, MY WHOLE LIFE/ ALL MY LIFE

Some words and expressions:

ALL THE OFFICE (MEANING ALL THE PEOPLE INSIDE)

THE WHOLE OFFICE (MEANING THE BUILDING)

ALL EUROPE (MEANING THE INHABITANTS)

THE WHOLE EUROPE (MEANING THE CONTINENT)

NOTE: ALL in rare exceptions loses “the” (all Europe, all night…) but this never happens with THE/ A WHOLE.

Fill out the following sentences adding ALL THE / THE WHOLE:

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

______ people clapped.

All the

The whole

______ audience was in tears

All the

The whole

Bring ______ documents to file them.

All the

The whole

We brought _____ class to see the show.

The whole

All the

They were asking questions _____ time.

All the

All the / the whole

Online banking 1

Online banking

The following is the welcoming message of the online banking section of a well known bank from an English speaking country.

                                                 Online Banking

Few of us have lives that fit neatly into bank opening hours so Online Banking is ideal.

You can get instant access quickly and easily with your debit card, allowing you to check balances, apply for products, collect credit cards and move money between your Barclays accounts.

Checklist module 5

All these statements refer to the objectives you should have achieved after completing the activities in this module. If you are not sure about any particular item in the list, you should go back and revise the corresponding activities.

Checklist module 5.pdf

C. CHECKLIST: What have I learnt in this module?

All these statements refer to the objectives you should have achieved after completing the activities in this module. Please, tick the appropriate box. If you answered NO in any box, you should go back and revise the corresponding activities. “Can do” statement Yes No I’m not sure
I can understand sentences and frequently used expressions related to areas of most immediate personal relevance. (opening a bank account)
I can answer questions and respond to simple statements. (opening a bank account)
I can use simple structures correctly. (working area)
I can give an extended description of everyday aspects of my environments, e.g., places. (working area)
I can read very short, simple texts. (a little poem)
I can understand phrases and the highest frequency vocabulary related to areas of most immediate personal relevance. (a little poem)

EVALUATION TEST

Complete the following final Evaluation Test:

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

1. Choose the correct set of words to fill in the gaps in the following dialogue:

-“_____ you ______ (open) an account last week?”

‘”No, I ____. Should I open one?”

-“I think so. I _______ (forget) to do it when I started working in London and then I ______(not/know) where to keep my money.”:

b) Did/opened/didn’t/did forgot/didn’t know

a) Do/open/don’t/forgot/don’t know

c) Did/open/didn’t/forgot/didn’t know

2. How would you politely ask for an appointment with your boss?

a) I would like to arrange an appointment to discuss some questions.

b) I want to arrange an appointment to discuss some questions.

c) I like arranging an appointment to discuss some questions.

3. Which department of a bank issues the national notes and coins?:

a) Financial Markets

b) Economics

c) Currency

4. Which of the following departments can’t be found in a bank?

a) Finance and Administration

b) Shipping and Delivery

c) Exchange Control

5. Which of the following words corresponds to an individual rather than to a group?:

a) Board

b) Committee

c) Governor

6. Choose the correct question:

a) Did he finish the report yesterday?

b) Would he finished the report yesterday?

c) Will have he finished the report tomorrow morning?

7. Choose the correct negative sentence:

a) Mr. Smith didn’t never apply for a job in the National Bank.

b) Mr. Smith did not apply for a job in the National Bank.

c) Mr. Smith didn’t apply never for a job in the National Bank.

8. Choose the correct set of words to fill in the gaps in this text: “Last week I was in my wife’s office. It was a mess! ________ was in its wrong place: ______ the folders and documents were on the floor and there were some empty boxes on the desks. However, _________ looked happy and relaxed. I can’t understand.”:

a) Everybody/everything/everybody

b) Everything/everything/everybody

c) Everything/all/everybody

9. Choose the correct prepositions: “I always hang my coat ______ the hatstand when I get __ my office.”:

a) in/at

b) on/to

c) above/in

10. Which objects can be found in a paper bin?:

a) Stationery, rough drafts, trays.

b) Scrap paper, pencil shavings, wrappers.

c) Switches, posters, pictures.

11. Choose the correct words to complete the sentence: “That is ___ man I told you, __ one in __ blue jacket.”:

a) a/the/_

b) the/the/the

c) the/__/the

12. Choose the correct set of words to fill in the gaps in this text: “Peter lived in _____ United Kingdom. He moved to Los Angeles ____ last year and he has recently found ____ job. He is ____ lucky man!”:

a) __/the/a/the

b) the/the/a/__

c) the/__/a/a

13. Which of the following sentences is a general statement?:

a) Laptop computers are easy to carry when you travel.

b) All laptop computer is easy to carry when I travel.

c) The laptop computers are easy to carry when you travel.

14. Choose the correct sentence:

a) She is finishing the report after a lunch.

b) She is finishing the report after lunch.

c) She is finishing the report after the lunch.

15. Which of these documents is the most commonly needed to get a job?:

a) A birth certificate.

b) A diploma.

c) A driving license.

16. Choose the correct word to complete this sentence: “They taught __________ English.”:

theyselves

themselves

yourselves

17. Choose the correct words to fill in the gaps in this text: “When I talked to Peter, ____ told ____ that he enjoyed _____ in the costume party last night. I didn’t go to that party because I wasn’t invited ______ .”:

a) she/me/him/myself

b) he/him/himself/my

c) he/me/himself/myself

18. Choose the correct sentence:

a) I got a virus in my computer and I lost all my files.

b) I got a virus in my computer and I lost the whole files.

c) I got a virus in my computer and I lost every of the files.

19. Which of these is not related to online banking?:

a) Saving time by not queuing to do your banking.

b) Controlling your accounts and your money transfers.

c) Paying bills at a branch.

20. Which of the following words means: “a service that provides information and assistance to the users of a computer network?”:

a) Guarantee

b) Helpdesk

c) Cash machine

 

Módulo 6: Going on-line (La vida en línea)

http://www.youtube.com/watch?feature=player_embedded&v=5eH6E7iei3k

Contenidos

Introduction and objectives

This module deals with online transactions, such as shopping and paying online, in business and everyday life. The different audio, video and texts, and the related activities will provide you with structures and vocabulary that will be useful for you when dealing with these circumstances in your professional career.

The objectives of the module are:

To use basic sentence patterns with memorised phrases, groups of a few words and formulae in order to communicate limited information.(reading business articles)

To make yourself understood in very short utterances.(advice on on-line shopping)

To write short, simple notes and messages relating to matters in areas of immediate need.(filling out an application form to buy on-line)

To understand phrases and the highest frequency vocabulary related to areas of most immediate personal relevance. (a joke).

Doing business on the web

http://www.youtube.com/watch?feature=player_embedded&v=FmJmiUHLpVc

B.6.1. Doing business on the web

Dot-Com 2 The New Generation By Tim Wood, Washington DC

Some years after the birth of the Internet, a new way of making money came about. This trend began in 1997, after the launching of the Microsoft Explorer browser. It ended when most of the new Internet companies began to lose great amounts of money. Investors and people in general referred to these new “virtual” companies as “dot.com companies”. Most of them are still going strong (Amazon, Yahoo, etc.), with the same power as before, but others, like Netscape and other NASDAQ companies went bankrupt. It was a period of great speculation, similar to the one lived in the US during the 1920’s, and most of the owners of these companies made huge investments in a market that wasn’t mature enough at the time. This new phenomenon grew very fast until the year 2000 and suddenly it gave way which caused many of these companies to close down. Millions of private shareholders eventually lost all their savings due to this “Dot-com bubble.”Nowadays, the Internet is becoming popular again. It is now common practice to book flights, to buy your groceries, or even to meet new people on the Internet. In fact, conventional businesses such as travel agencies or bookshops are now noticing the pull of their virtual competitors. Are we witnessing the beginning of a new dot-com boom?

Dot-com evolution

 

Peer to Peer Feedback- Doing business on the web

Explicación de la tarea

Activity: Read the article again. Investing your money on new trendy business can result either in a big success or in a big loss. Why did the first Internet companies begin to lose great amounts of money? Why do you think some companies such as Amazon or Yahoo! succeeded while others went bankrupt? Can you explain the expression “Dot-com bubble”?

 

The terminology of investment

CAN YOU HELP ME EARN THE MOST MONEY FOR MY PARTICULAR CASE?

Let us learn some basic vocabulary related to the world of investments. In order to do that, pay attention to the terms in bold from the following text. The text is about an automatic savings calculator. This calculator will compute how much you have to save to reach your goal and create an individualized chart showing how much you need to save every month. In order to keep track of your progress, you may want to use a Microsoft Excel spreadsheet.

SAVINGS CALCULATOR

Calculate the amount you need to deposit each month to achieve your savings goals.
How much do you want to save?

$

6000
How many years do you have in which to save it? 2
What interest rate do you expect to earn on your savings? 5 %, withdaily or__monthly compounding.
* To earn the most money, compare interest rates locally and nationally.
How much money can you spare for your first deposit or investment?

$

100
Do you wish to skip savings two weeks each year?  X Yes  __ No
When do you wish to make your first deposit?

After reading the questionnaire above, could you guess what the following terms mean and match them with their suitable definitions?:

Para superar este test, has de responder correctamente al menos el 60% de las preguntas.

Money set aside, reserved, not to be spent.

AMOUNT

INVESTMENT

DEPOSIT

INTEREST RATE

EARNINGS

SAVINGS

The percentage of a sum of money charged for its use.

AMOUNT

INVESTMENT

DEPOSIT

INTEREST RATE

EARNINGS

SAVINGS

Anything (money, etc.) put away or given to another for safekeeping; the act of putting something somewhere.

AMOUNT

INVESTMENT

DEPOSIT

INTEREST RATE

EARNINGS

SAVINGS

Putting (money) to use, by purchase or expenditure, in something offering possible profit, in the form of interest, income, or appreciation in value.

AMOUNT

INVESTMENT

DEPOSIT

INTEREST RATE

EARNINGS

SAVINGS

For a person: wages and salaries; for a company: business profits; in both cases: gains from investments.

AMOUNT

INVESTMENT

DEPOSIT

INTEREST RATE

EARNINGS

SAVINGS

The total of two or more quantities.

AMOUNT

INVESTMENT

DEPOSIT

INTEREST RATE

EARNINGS

SAVINGS

Purchasing goods / Requesting services

http://www.youtube.com/watch?feature=player_embedded&v=T0DwAhVNqvg

B.6.2. Purchasing goods / Requesting services

Online shopping is a very useful way to purchase a wide variety of items. One problem is that it can make you susceptible to theft. Here are the 10 Commandments of shopping online.

1. Make sure you are visiting a “secure web site”, shown by the letters “https” included in the company web site address.

2. You can also look for a yellow closed lock like this:

3. Do not give any personal data if any of the previous items are not shown.

4. Print or save all information received or seen on the screen as a pdf. document before proceeding with your purchase.

5. Keep all the emails received before and after your final purchase.

6. Make sure you understood the total amount of money that you have to pay for the shipment as well as for taxes.

7. If you are buying your product from a third party, read all feedback about the seller, which is normally available on the company website.

8. When paying by credit card, make sure you are required to give the security code (SVC), which is indicated as a three-digit code number on the back side of your card.

9. If you have any doubts about the method of payment, consider other ways to buy the product by contacting the seller by phone or fax.

10. Make sure the account you use to pay online has a small amount of money in it to minimize risks of theft.

Zero Conditional

Look at the following tips for online shopping:

IF YOU ARE BUYING YOUR PRODUCT FROM A THIRD PARTY, READ ALL FEEDBACK ABOUT THE SELLER, WHICH IS NORMALLY AVAILABLE ON THE COMPANY WEBSITE.

IF YOU HAVE ANY DOUBTS ABOUT THE METHOD OF PAYMENT, CONSIDER OTHER WAYS TO BUY THE PRODUCT BY CONTACTING THE SELLER BY PHONE OR FAX.

These are examples of situations in which there is a condition of something that is ALWAYS the case, that is, things that are generally or always true.

This structure in English is known as ZERO CONDITIONAL. We form it in the following way:

If/When/Unless + present form + present simple or imperative

For example:

IF TIM GETS THERE BEFORE ME, ASK HIM TO WAIT.

YOU OFTEN HAVE TO PAY FOR YOUR DRINKS AND SNACKS WHEN YOU FLY ON A BUDGET AIRLINE.

UNLESS YOU NEED MORE SPACE, A SMALL VAN IS BIG ENOUGH FOR A BUSINESS.

NOTE: In the condition clause, we can use a variety of present forms. In the result clause, there can only be the present simple or imperative.

NOTE: We are not talking about a specific event but something that is generally true.

Other examples:

IF YOU VISIT LONDON, GO TO RICHMOND.

WHEN UNEMPLOYMENT RISES, PEOPLE TEND TO STAY AT THEIR CURRENT JOBS.

GO AND HAVE LUNCH IF YOU’VE FINISHED WITH THAT.

UNLESS SARAH ASKS YOU POLITELY, REFUSE TO DO ANY MORE WORK ON THE PROJECT.

IF YOU GO SKIING, TAKE PLENTY OF SUN CREAM.

WHEN I’M STUDYING, PLEASE DON’T MAKE SO MUCH NOISE.

UNLESS YOU’VE ACTUALLY BEEN THERE, YOU DON’T FULLY UNDERSTAND HOW GREAT IT IS.

NOTA: “UNLESS” means the same as “IF NOT”.

Remember that conditional sentences can follow two orders:

– Beginning with “if, when, unless…”: in this case they need a comma separating both parts:

UNLESS YOU’VE ACTUALLY BEEN THERE, YOU DON’T FULLY UNDERSTAND HOW GREAT IT IS.

–  Beginning with the present or imperative form: in this case there is no comma:

YOU OFTEN HAVE TO PAY FOR YOUR DRINKS AND SNACKS WHEN YOU FLY ON A BUDGET AIRLINE.

Complete the following sentences using the following verbs either in their affirmative or in their negative forms: 

Payment forms

http://www.youtube.com/watch?feature=player_embedded&v=mg3i9GwZPAE

 B.6.3. Payment forms Product Details Number of items: …New: …. Second hand:…

Price: ………………

Taxes: ……………

Total: ……….

Shipping Details

Name: …………………………………………

Surname: ………………………………………………………….

Default address:……………………………………………………

Area code …………………………………………………………

Location …………………………………………………………..

Different (click here if different from the one given when registering)

……………………………………………………………………..

Shipping Preferences

Priority (to be delivered in 1-2 weeks): …..

Standard: (to be delivered in 3-4 weeks …..

Order of shipment

– Send my items in as few shipments as possible

– Ship as they become available (even if it is more expensive)

 

Payment Method Credit card (VISA/American Express/Master Card):Card number……………………………………………………

Cardholder’s name …………………………………………….

Expiration date (mm/dd/yy)

Paypal: username…………. /pass …………….

Transfer (click here to see the number account)

 

Gift Wrap yes ….. no ……Submit your order
Click here to print

Payment methods

payment is the transfer of money or something of value from one person or company to another. It is usually made in exchange for the provision of goods and/or services. There are no arbitrary limits on the form a payment can take and thus in complex transactions between businesses, payments may take the form of stock or other more complicated arrangements.

What do you think is the term given to the one who makes a payment and which one to the one who receives the payment?

Party making a payment

PAYER

PAYEE

Party receiving the payment

PAYER

PAYEE

A joke about online shopping

http://www.youtube.com/watch?feature=player_embedded&v=Wnz49IyQJ5k

A joke about online shopping

Checklist module 6

All these statements refer to the objectives you should have achieved after completing the activities in this module. If you are not sure about any particular item in the list, you should go back and revise the corresponding activities.

Checklist module 6.pdf

 5. CHECKLIST: What have I learnt in this module? All these statements refer to the objectives you should have achieved after completing the activities in this module. Please, tick the appropriate box. If you answered NO in any box, you should go back and revise the corresponding activities. “CAN DO” STATEMENT YES NO I’M NOT SURE
I can use basic sentence patterns with memorised phrases, groups of a few words and formulae in order to communicate limited information (reading business articles)
I can make myself understood in very short utterances (advice on on-line shopping)
I can understand sentences and frequently used expressions related to areas of most immediate personal relevance (on-line shopping)
I can write short, simple notes and messages relating to matters in areas of immediate need (filling out an application form to buy on-line)
I can read very short, simple texts (filling out an application form to buy on-line, jokes)
I can understand phrases and the highest frequency vocabulary related to areas of most immediate personal relevance (a joke)Prueba realizadaTu resultado en el test ha sido: 90%

Has superado el test.

Tus respuestas

1. Which is the correct sentence?:

a) I am writing an e-mail when the telephone rang.

b) I was writing an e-mail when the telephone rang.

c) I have written an e-mail when the telephone rang.

Well done!

2. Choose the correct set of words to fill in the gaps in this text: “While I ________ (shop) at the shopping centre, I ______ (see) a famous actress standing in line behind a woman.”:

a) shopped/saw

b) was shopping/was seeing

c) was shopping/saw

Well done!

3. Which is the correct sentence?:

a) I would like another one, please.

b) I would like other one, please.

c) I would like one another, please.

Well done!

4. What is a deposit?:

a) Money set aside, reserved, not to be spent and invested.

b) The total of two or more quantities.

c) Anything (money, etc.) put away or given to another for safekeeping.

Well done!

5. Choose the correct word to complete the sentence: “Employees _____ from 8 to 6 will get a 4% salary increase.”:

a) work

b) working

c) worked

Well done!

6. Which is the correct sentence?:

a) If you are shopping online, calculate the shipping cost to know the total of your purchase.

b) Unless you are shopping online, calculate the shipping cost to know the total of your purchase.

c) If you are shopping online, you would calculate the shipping cost to know the total of your purchase.

7. Finish the sentence: “This office is big enough…”

a) …unless you need more space for your assistant.”

b) …unless you don’t need more space for your assistant.”

c) …if you will need more space for your assistant.”

8. Which of these topics is not related to online shopping?:

a) Ordering

b) Shipping and Delivery

c) Administration

9. Which of the following sections from an online shopping website are you not likely to find under “Privacy and Security”?:

a) Identifying Phishing E-mails

b) Refunds

c) A-to-Z Guarantee Protection

10. Choose the correct expression:

a) To make a charge.

b) To do a payment.

c) To make a risk.

11. Find the missing preposition in this expression: “payment ____ card”:

a) on

b) with

c) by

Most prepositions are arbitrary. “With” is not required for payment methods (although you may hear: “I paid with visa”).

12. Choose the correct set of words to complete this sentence: “She ______(have/not/finish).”:

a) haven’t finished already.

b) hasn’t finished yet.

c) hasn’t finished still.

13. Which of the following sentences expresses a very recent event?:

a) I lost my memory device.

b) I have lost my memory device.

c) I am losing my memory device.

14. Choose the correct set of words to fill in the gaps in this dialogue:

-“Have you bought the present ____?”

-“Yes, I have ____ bought it. I have been in three different shops to find it!”

-“Have you ____ tried online shopping? It is quick and safe. Let me show you.”:

a) ever/already/never

b) yet/just/ever

c) still/just/ever

15. Choose the correct sentence:

a) I have been a manager since 2007.

b) I have been a manager since five years.

c) I have been a manager since five years ago.

16. Choose the correct word to complete the sentence: “Peter has worked for this company ____ twelve years now.”:

a) since

b) until

c) for

17. Which of the following words is related to land or ground shipping?:

a) Naval ships

b) Trucks

c) Harbours

18. Choose the correct sentence:

a) Peter uses to attend meetings wearing old jeans.

b) Peter attends usually meetings wearing old jeans.

c) Peter usually attends meetings wearing old jeans.

19. Choose the correct words to complete the sentence: “If you ______ (not/be) on time tomorrow, Sarah _____ (get) angry.”:

a) won’t be/will get

b) aren’t/will get

c) won’t be/is getting

20. Which of the following sentences shows precaution?:

a) I will revise all the documents in case our editor can’t do it.

b) I will revise all the documents if our editor can’t do it.

c) I will revise all the documents since our editor can’t do it.

“Since” introduces a reason, rather than a precaution.

Publicado el 25 abril, 2013 en MOOCs MiríadaX 2013. Añade a favoritos el enlace permanente. 1 comentario.

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